Customer Service Representative
Allyalign Health, Lafayette, LA, United States
Customer Service Representative
The Customer Service Representative serves as a key point of contact for patients, helping answer billing and insurance questions, process payments, and ensure accurate account information. This role plays an important part in delivering a positive patient experience through clear communication, attention to detail, and compassionate support. Essential duties and responsibilities include: Serve as a friendly and knowledgeable first point of contact for patients, handling inbound and outbound calls to answer questions about balances, coverage, and billing Update and maintain accurate patient demographic and insurance information in our systems Document call details clearly to ensure seamless follow-up and continuity of care Verify insurance information and support claims submission Process patient payments over the phone with accuracy and care Educate patients on deductibles, co-pays, and other financial responsibilities in a clear, compassionate way Deliver every interaction with professionalism, patience, and empathy Support additional tasks as needed to help the team and organization succeed Qualifications include: High school diploma or equivalent required Strong verbal communication and listening skills Ability to manage multiple tasks and prioritize effectively High ethical standards and commitment to confidentiality Patient-focused, professional, and courteous approach
The Customer Service Representative serves as a key point of contact for patients, helping answer billing and insurance questions, process payments, and ensure accurate account information. This role plays an important part in delivering a positive patient experience through clear communication, attention to detail, and compassionate support. Essential duties and responsibilities include: Serve as a friendly and knowledgeable first point of contact for patients, handling inbound and outbound calls to answer questions about balances, coverage, and billing Update and maintain accurate patient demographic and insurance information in our systems Document call details clearly to ensure seamless follow-up and continuity of care Verify insurance information and support claims submission Process patient payments over the phone with accuracy and care Educate patients on deductibles, co-pays, and other financial responsibilities in a clear, compassionate way Deliver every interaction with professionalism, patience, and empathy Support additional tasks as needed to help the team and organization succeed Qualifications include: High school diploma or equivalent required Strong verbal communication and listening skills Ability to manage multiple tasks and prioritize effectively High ethical standards and commitment to confidentiality Patient-focused, professional, and courteous approach