Associate, Total Rewards - Mobility
SC Johnson, Racine, WI, United States
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
ABOUT THE ROLE
As an Associate, Total Rewards - Mobility, you will play a key role in supporting SC Johnson's efforts to deliver competitive, employeefocused mobility, compensation, and benefits programs. In this role, you'll apply your analytical and technical skills to help implement Total Rewards initiatives that enhance the employee experience across the organization. You will serve as a trusted resource for employees, managing inquiries, processing transactions, and ensuring seamless execution of global mobility programs. With a strong focus on service excellence, you will deliver timely, highquality support to employees throughout the North America region, helping them navigate important moments in their career and personal journeys.
KEY RESPONSIBILITIES
Support global mobility program administration
Assist with Total Rewards programs in the assigned region, including benefits, compensation and retirement
Answer and manage inbound calls in the Human Resources Delivery Center call center, providing excellent customer service to employees
Provide technical and consultative support to HR stakeholders regarding Total Rewards programs
Respond to and resolve HR process and policy inquiries related to compensation, benefits, retirement, mobility, and vendor management across multiple channels (email, case management, phone, chat)
Utilize knowledge management tools to complete inquiries and transactions efficiently
Meet and exceed defined service levels for business performance goals
Escalate complex or sensitive issues to the appropriate parties as needed
Accurately document all interactions in case management system
Ensure consistent application of HR policies and compliance with applicable laws and regulations
REQUIRED EXPERIENCE YOU'LL BRING Bachelor's degree with 1+ year of Human Resources experience
Qualified candidates must be legally authorized to work in the United States without current or future sponsorship
PREFERRED EXPERIENCES AND SKILLS Knowledge of Total Rewards practices, including global mobility, compensation, retirement, benefits, pay, and HR systems
Experience working in an HR call center environment
Strong analytical skills with the ability to manage multiple priorities in a fast-changing
Proficient with Microsoft Office software (especially Excel); experience with HR systems such as Workday is preferred
Proactive mindset with the ability to anticipate and address potential issues
Ability to handle sensitive information and maintain a high level of confidentiality
Strong relationship-building skills with colleagues and stakeholders
Effective communications skills and strong customer service orientation
JOB REQUIREMENTS Full-time onsite role in Racine, Wisconsin
Work Hours: 8:00AM to 4:30PM (Mondays to Fridays)
Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported
Remote work available once a week for eligible employees
This role is not eligible for relocation
BENEFITS AND PERKS SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. Inclusion & Diversity We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive. We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion. Better Together At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person. Equal Opportunity Employer The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law. Accommodation Requests If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.
Assist with Total Rewards programs in the assigned region, including benefits, compensation and retirement
Answer and manage inbound calls in the Human Resources Delivery Center call center, providing excellent customer service to employees
Provide technical and consultative support to HR stakeholders regarding Total Rewards programs
Respond to and resolve HR process and policy inquiries related to compensation, benefits, retirement, mobility, and vendor management across multiple channels (email, case management, phone, chat)
Utilize knowledge management tools to complete inquiries and transactions efficiently
Meet and exceed defined service levels for business performance goals
Escalate complex or sensitive issues to the appropriate parties as needed
Accurately document all interactions in case management system
Ensure consistent application of HR policies and compliance with applicable laws and regulations
REQUIRED EXPERIENCE YOU'LL BRING Bachelor's degree with 1+ year of Human Resources experience
Qualified candidates must be legally authorized to work in the United States without current or future sponsorship
PREFERRED EXPERIENCES AND SKILLS Knowledge of Total Rewards practices, including global mobility, compensation, retirement, benefits, pay, and HR systems
Experience working in an HR call center environment
Strong analytical skills with the ability to manage multiple priorities in a fast-changing
Proficient with Microsoft Office software (especially Excel); experience with HR systems such as Workday is preferred
Proactive mindset with the ability to anticipate and address potential issues
Ability to handle sensitive information and maintain a high level of confidentiality
Strong relationship-building skills with colleagues and stakeholders
Effective communications skills and strong customer service orientation
JOB REQUIREMENTS Full-time onsite role in Racine, Wisconsin
Work Hours: 8:00AM to 4:30PM (Mondays to Fridays)
Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported
Remote work available once a week for eligible employees
This role is not eligible for relocation
BENEFITS AND PERKS SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. Inclusion & Diversity We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive. We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion. Better Together At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person. Equal Opportunity Employer The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law. Accommodation Requests If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.