Warranty Manager - SimplyDwell Homes
Neal Communities, Sarasota, FL, United States
Neal Communities is proud to be recognized as the
2025 Top Workplace in Sarasota & Manatee Counties!
We are seeking a proactive and customer-focused
Warranty Manager
to join our
SimplyDwell Homes
team in Sarasota.
In this role, you will oversee the day-to-day operations of the warranty department, ensuring homeowners receive timely, high-quality service. Working closely with the Area Construction Manager, you will also help develop and implement continuous improvement initiatives across the division while building strong relationships with homeowners and trade partners to support an exceptional homeowner experience.
WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES:
The People!
We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business Outstanding Benefits -
Health Care - Medical, Dental, Vision, and Prescription Drug Coverage Excellent Compensation Package Employer Paid Life Insurance Supplemental Insurance Long & Short-Term Disability Insurance 401(K) with Company Matching Contributions PTO & Paid Holidays Employer Paid ID Theft Protection Employee Home Purchase Discount Program Tuition Reimbursement Program Employee Wellness Program Employee Assistance Program (EAP) Pet Insurance Employee Service Awards Vendor Discount Program WHAT YOU'LL DO:
Directly supervises the Warranty Service Department and is responsible for department-level oversight Provides a high level of escalation to unresolved customer issues Assists in the preparation of departmental budgets Interfaces with all other departments Monitors customer satisfaction levels and sends out updates Identifies and evaluates opportunities to resolve Quality Control issues Conduct QA inspections and QA sign-off according to scheduled timelines Ensure future homes are maintained and ready for showing Identifies recurring items with Warranty or QA. Presents and resolves with the team Oversee and ensure that after-hours emergency calls are triaged and addressed accordingly Provides support for all Neal office facilities Participates in hiring, performance management, and separation decisions for warranty personnel within the assigned span of control Complete any other task assigned by management The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills All employees will support the organization's mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership.
WHAT YOU BRING:
Bachelor's Degree in Construction Management or equivalent experience 5-7+ years in homebuilding, construction management, or warranty/service roles Strong knowledge of warranty policies, procedures, and best practices in the residential construction industry Strong leadership and management abilities, with the ability to engage effectively with warranty team members Proficiency in addressing escalated matters, including legal claims, is required Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously Understanding of homebuilding construction processes end-to-end, performance metrics, and financial impact Lean/Continuous Improvement experience PHYSICAL REQUIREMENTS:
Must be able to perform the essential functions of the position, with or without reasonable accommodation. The ability to lift, carry, push and pull 20/60/100 pounds The ability to move safely over uneven terrain The ability to bend, squat, climb stairs and lift frequently Continuous walking, standing and moving about Repetitive movement of hands, arms and legs Constantly works in outdoor weather conditions Finger dexterity may be required to operate a computer keyboard and calculator
We are an Equal Opportunity Employer and a Drug-Free Workplace.
Neal Communities and its affiliated entities work with a limited group of approved recruiting partners under a signed agreement. We do not accept unsolicited resumes, candidate referrals, or inquiries from other third-party agencies. Any resumes submitted without a current, signed recruiting agreement in place will be treated as direct applications, and Neal Communities and its affiliates will not pay any associated fees.
This policy applies to all job postings across NealCareers.com and any other platforms where Neal Communities or its affiliated companies advertise open positions.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
2025 Top Workplace in Sarasota & Manatee Counties!
We are seeking a proactive and customer-focused
Warranty Manager
to join our
SimplyDwell Homes
team in Sarasota.
In this role, you will oversee the day-to-day operations of the warranty department, ensuring homeowners receive timely, high-quality service. Working closely with the Area Construction Manager, you will also help develop and implement continuous improvement initiatives across the division while building strong relationships with homeowners and trade partners to support an exceptional homeowner experience.
WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES:
The People!
We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business Outstanding Benefits -
Health Care - Medical, Dental, Vision, and Prescription Drug Coverage Excellent Compensation Package Employer Paid Life Insurance Supplemental Insurance Long & Short-Term Disability Insurance 401(K) with Company Matching Contributions PTO & Paid Holidays Employer Paid ID Theft Protection Employee Home Purchase Discount Program Tuition Reimbursement Program Employee Wellness Program Employee Assistance Program (EAP) Pet Insurance Employee Service Awards Vendor Discount Program WHAT YOU'LL DO:
Directly supervises the Warranty Service Department and is responsible for department-level oversight Provides a high level of escalation to unresolved customer issues Assists in the preparation of departmental budgets Interfaces with all other departments Monitors customer satisfaction levels and sends out updates Identifies and evaluates opportunities to resolve Quality Control issues Conduct QA inspections and QA sign-off according to scheduled timelines Ensure future homes are maintained and ready for showing Identifies recurring items with Warranty or QA. Presents and resolves with the team Oversee and ensure that after-hours emergency calls are triaged and addressed accordingly Provides support for all Neal office facilities Participates in hiring, performance management, and separation decisions for warranty personnel within the assigned span of control Complete any other task assigned by management The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills All employees will support the organization's mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership.
WHAT YOU BRING:
Bachelor's Degree in Construction Management or equivalent experience 5-7+ years in homebuilding, construction management, or warranty/service roles Strong knowledge of warranty policies, procedures, and best practices in the residential construction industry Strong leadership and management abilities, with the ability to engage effectively with warranty team members Proficiency in addressing escalated matters, including legal claims, is required Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously Understanding of homebuilding construction processes end-to-end, performance metrics, and financial impact Lean/Continuous Improvement experience PHYSICAL REQUIREMENTS:
Must be able to perform the essential functions of the position, with or without reasonable accommodation. The ability to lift, carry, push and pull 20/60/100 pounds The ability to move safely over uneven terrain The ability to bend, squat, climb stairs and lift frequently Continuous walking, standing and moving about Repetitive movement of hands, arms and legs Constantly works in outdoor weather conditions Finger dexterity may be required to operate a computer keyboard and calculator
We are an Equal Opportunity Employer and a Drug-Free Workplace.
Neal Communities and its affiliated entities work with a limited group of approved recruiting partners under a signed agreement. We do not accept unsolicited resumes, candidate referrals, or inquiries from other third-party agencies. Any resumes submitted without a current, signed recruiting agreement in place will be treated as direct applications, and Neal Communities and its affiliates will not pay any associated fees.
This policy applies to all job postings across NealCareers.com and any other platforms where Neal Communities or its affiliated companies advertise open positions.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.