Personal Lines Account Manager II
HUB International, Knoxville, TN, United States
Account Manager II
The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. The Account Manager II has a direct impact on agency success by achieving client retention goals, effectively and consistently ensuring client satisfaction, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement. The position will serve as a mentor to AM I, provides direction to AMAs and support Account Executives and Producers. The AM II uses discretion and judgement in determining coverage needs for clients and in carrier and client negotiations. Essential duties and responsibilities include: Establishes and builds customer and carrier relationships through responding to client coverage inquiries, reviewing contracts and agreements for insurance coverage compliance and addressing coverage issues Collaborates with Account Executives and Producers in policy review and delivery, and ways to improve client service, and providing renewal information in accordance with renewal timelines Remarket renewals with carriers to include gathering information and reviewing applications and submissions for accuracy and completeness Provides support in identifying client insurance needs, gaps in coverage and loss exposure, recommends appropriate insurance coverage, binds coverage and manages timely production and delivery of renewal policies Fosters an environment of innovation, engages in proactive problem solving with AE and Producers and clients Contacts assigned Account Management clients regarding outstanding receivables Requirements include: High School Diploma required, college degree preferred 4+ years of experience personal property and casualty client service experience required P & C license required; CIC, CISR, or another certificate preferred Demonstrate proficiency in computer applications such as Microsoft Office and EPIC or other Account Management Systems Thorough understanding of special coverages and service needs of assigned clients in niche or designated book of business Strong basic math skills Superior customer service and problem-solving skills with the ability to work in a team environment Excellent written and verbal English communications skills required HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. The Account Manager II has a direct impact on agency success by achieving client retention goals, effectively and consistently ensuring client satisfaction, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement. The position will serve as a mentor to AM I, provides direction to AMAs and support Account Executives and Producers. The AM II uses discretion and judgement in determining coverage needs for clients and in carrier and client negotiations. Essential duties and responsibilities include: Establishes and builds customer and carrier relationships through responding to client coverage inquiries, reviewing contracts and agreements for insurance coverage compliance and addressing coverage issues Collaborates with Account Executives and Producers in policy review and delivery, and ways to improve client service, and providing renewal information in accordance with renewal timelines Remarket renewals with carriers to include gathering information and reviewing applications and submissions for accuracy and completeness Provides support in identifying client insurance needs, gaps in coverage and loss exposure, recommends appropriate insurance coverage, binds coverage and manages timely production and delivery of renewal policies Fosters an environment of innovation, engages in proactive problem solving with AE and Producers and clients Contacts assigned Account Management clients regarding outstanding receivables Requirements include: High School Diploma required, college degree preferred 4+ years of experience personal property and casualty client service experience required P & C license required; CIC, CISR, or another certificate preferred Demonstrate proficiency in computer applications such as Microsoft Office and EPIC or other Account Management Systems Thorough understanding of special coverages and service needs of assigned clients in niche or designated book of business Strong basic math skills Superior customer service and problem-solving skills with the ability to work in a team environment Excellent written and verbal English communications skills required HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.