Veterinary Customer Service Representative, FVRC
Ethos Veterinary Health, Estero, FL, United States
Join the Team That Clients Trust and Teammates Love!
The Florida Veterinary Referral Center (FVRC) is growing and looking for a Part-Time Customer Service Representative to complete our close-knit, high-performing CSR team and we're excited to welcome someone who takes pride in helping people and supporting exceptional veterinary care! If you're an experienced veterinary CSR who thrives in a collaborative, fast-paced specialty environment, you'll feel right at home here. Why You'll Love Working at FVRC:
Starting at $18/hour (based on experience) Consistent part-time schedule (2025 hrs/week) Weekend shift differentials +$2/hr before 7pm +$3/hr after 7pm No overnight CSR shifts Supportive, team-first culture Growth opportunities in specialty & emergency medicine Benefits & Perks:
401(k) with company match Medical, dental, and vision insurance Generous PTO Employee Assistance Program FSA and life insurance Employee pet discounts Professional development support Referral program And more! About FVRC:
FVRC is a busy specialty and emergency hospital dedicated to exceptional patient care and compassionate client service. As we continue to expand services for our community, we're strengthening our CSR team with people who want to build lasting careers in veterinary medicine not just fill a role. What You'll Do:
Welcome and support clients as the first point of contact Manage a high-volume, multi-line phone system Coordinate closely with clinical teams for seamless care Maintain accurate medical records and client information Process payments and financial transactions Keep calm, organized, and professional in a fast-paced setting Represent FVRC's standards of care and service excellence What We're Looking For:
12 years CSR experience in specialty, ER, or high-volume veterinary practice preferred Administrative experience in human healthcare considered Clear, compassionate communication skills Strong attention to detail and organization Comfort with technology and practice systems Adaptability and problem-solving ability A positive, team-oriented mindset
The Florida Veterinary Referral Center (FVRC) is growing and looking for a Part-Time Customer Service Representative to complete our close-knit, high-performing CSR team and we're excited to welcome someone who takes pride in helping people and supporting exceptional veterinary care! If you're an experienced veterinary CSR who thrives in a collaborative, fast-paced specialty environment, you'll feel right at home here. Why You'll Love Working at FVRC:
Starting at $18/hour (based on experience) Consistent part-time schedule (2025 hrs/week) Weekend shift differentials +$2/hr before 7pm +$3/hr after 7pm No overnight CSR shifts Supportive, team-first culture Growth opportunities in specialty & emergency medicine Benefits & Perks:
401(k) with company match Medical, dental, and vision insurance Generous PTO Employee Assistance Program FSA and life insurance Employee pet discounts Professional development support Referral program And more! About FVRC:
FVRC is a busy specialty and emergency hospital dedicated to exceptional patient care and compassionate client service. As we continue to expand services for our community, we're strengthening our CSR team with people who want to build lasting careers in veterinary medicine not just fill a role. What You'll Do:
Welcome and support clients as the first point of contact Manage a high-volume, multi-line phone system Coordinate closely with clinical teams for seamless care Maintain accurate medical records and client information Process payments and financial transactions Keep calm, organized, and professional in a fast-paced setting Represent FVRC's standards of care and service excellence What We're Looking For:
12 years CSR experience in specialty, ER, or high-volume veterinary practice preferred Administrative experience in human healthcare considered Clear, compassionate communication skills Strong attention to detail and organization Comfort with technology and practice systems Adaptability and problem-solving ability A positive, team-oriented mindset