Sales and Marketing - Executive Meeting Manager

Executive Meeting ManagerThe Meritage Resort & SpaCompany Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob DescriptionPosition SummaryThe Executive Meeting Manager (EMM) is responsible for driving group revenue through the solicitation, management, and conversion of small-to-mid-size group business (10–54 rooms). This role focuses on high-volume lead handling, short-term bookings, and maximizing revenue opportunities through strategic selling, efficient response, and strong client relationship management.The EMM serves as a key liaison between Sales, Revenue Management, and Operations to ensure seamless execution from initial inquiry through turnover, while maintaining alignment with the property’s revenue strategy.What You Will AccomplishKey ResponsibilitiesSales & Revenue GenerationManage and respond to all incoming group leads within the 10–54 room range in a timely and professional mannerDrive conversion of inquiries through strategic negotiation, pricing alignment, and proactive follow-upActively solicit new business through outbound prospecting, client outreach, and account developmentAchieve and exceed assigned revenue, room night, and conversion targetsIdentify opportunities to upsell guest rooms, meeting space, and ancillary servicesAccount & Relationship ManagementBuild and maintain strong relationships with corporate clients, third-party planners, and repeat group accountsEnsure consistent communication throughout the sales cycle, from inquiry to contract executionMaintain accurate and up-to-date client records in CRM systemsCollaboration & Internal AlignmentPartner closely with Revenue Management to ensure pricing, inventory control, and displacement strategies are alignedCoordinate with Group Rooms, Reservations, and Event Management teams for seamless group executionConduct detailed turnover of confirmed groups to operations teams, ensuring accuracy and completenessPipeline & Performance ManagementMaintain a strong and organized sales pipeline, ensuring all opportunities are actively managedTrack lead activity, conversion metrics, and booking pace to support forecasting and reportingParticipate in regular sales meetings, strategy sessions, and performance reviewsMarket Awareness & StrategyMonitor market trends, competitor activity, and demand patterns within the assigned segmentAdjust selling strategies to optimize performance during need periods and shoulder datesContribute insights to support overall sales and revenue strategyWhat You Will BringQualificationsBachelor’s degree in Hospitality, Business, or related field preferred2–5 years of hotel sales or group sales experience, preferably in a luxury or resort environmentProven track record of achieving revenue and conversion targetsStrong understanding of group sales processes, contracts, and negotiation strategiesExperience with CRM systems (e.g., Delphi, Salesforce) and hotel systems preferredExcellent communication, organizational, and time management skillsAbility to manage a high-volume workload with attention to detail and responsivenessKey CompetenciesResults-driven with strong revenue focusHigh sense of urgency and responsivenessStrong negotiation and closing skillsCollaborative and cross-functional mindsetDetail-oriented with strong organizational disciplineCustomer-focused with a commitment to service excellenceSuccess MetricsRevenue production (room nights and total group revenue)Lead response time and conversion ratePipeline health and booking paceClient satisfaction and repeat businessAlignment with revenue strategy and need period productionWork EnvironmentFast-paced, deadline-driven sales environmentRequires coordination across multiple departmentsMay require occasional travel for client meetings, site visits, or industry eventsWe provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.JobFamilyPHG HotelsPayTypeSalary