Director of Operations
Marriott, Kansas City, MO, United States
**Additional Information**
**Job Number** 26038196
**Job Category** Administrative
**Location** Cascade Hotel Kansas City a Tribute Portfolio Hotel, 4601 Wornall Rd, Kansas City, Missouri, United States, 64112 VIEW ON MAP (https://www.google.com/maps?q=Cascade%20Hotel%20Kansas%20City%20a%20Tribute%20Portfolio%20Hotel%2C%204601%20Wornall%20Rd%2C%20Kansas%20City%2C%20Missouri%2C%20United%20States%2C%2064112)
**Schedule** Full Time
**Located Remotely?** N
**Position Type**
Management
**Expiration Date:**
05/11/2026
**Additional Information:**
This hotel is owned and operated by an independent franchisee, Capital Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Director of Operations
Cascade Hotel Country Club Plaza | Kansas City, MO
Full-Time | Executive Leadership
Cascade Hotel, a full-service, 177-room Marriott-franchised hotel located in the heart of Kansas City's Country Club Plaza, is seeking an experienced, strategic, and service-driven Director of Operations to oversee and elevate daily hotel operations.
This executive leader will play a critical role in ensuring operational excellence across the hotel while delivering exceptional guest experiences, strong financial performance, and a culture rooted in accountability, service, and team development. The Director of Operations will provide direct oversight of key operational departments and partner closely with the General Manager and leadership team to drive performance, uphold Marriott brand standards, and support the overall success of the hotel.
The ideal candidate brings strong full-service hotel experience, a hands-on leadership style, a passion for people's development, and a proven ability to lead in a fast-paced hospitality environment.
Operational Leadership
- Provide day-to-day leadership and oversight of hotel operations, ensuring seamless execution across all operational departments
- Drive service excellence and operational consistency in alignment with hotel standards and Marriott brand expectations
- Partner with department leaders to establish priorities, solve operational challenges, and maintain high levels of guest satisfaction
- Ensure the hotel operates efficiently, professionally, and in a manner that reflects the standards of a full-service Marriott-franchised property
- Maintain a strong presence throughout the hotel, leading by example and serving as a visible and engaged operational leader
Guest Experience
- Champion an elevated guest experience by ensuring exceptional service delivery across all guest touchpoints
- Monitor guest feedback, online reviews, service recovery trends, and operational opportunities to continuously improve performance
- Partner with department leaders to implement corrective action and service enhancements where needed
- Promote a culture of urgency, hospitality, responsiveness, and attention to detail
Financial Performance
- Support the achievement of revenue, labor, expense, and profitability goals across hotel operations
- Monitor departmental performance against budget and forecast expectations
- Identify opportunities to improve efficiency, productivity, and cost control without compromising service standards
- Partner with the General Manager and department leaders on labor planning, scheduling strategy, and operational budgeting
- Maintain strong financial acumen with an understanding of flow-through, payroll management, purchasing controls, and operational expense management
Team Leadership & Development
- Lead, coach, and develop department leaders to strengthen accountability, engagement, and operational effectiveness
- Foster a culture focused on professionalism, collaboration, ownership, and continuous improvement
- Support recruitment, onboarding, training, and retention strategies for operational teams
- Ensure leaders are effectively managing associate performance, service standards, and departmental expectations
- Promote open communication and a positive work environment that supports both associate satisfaction and business results
Brand Standards, Compliance & Quality Assurance
- Ensure compliance with Marriott brand standards, franchise expectations, safety requirements, and hotel policies and procedures
- Support departmental readiness for brand audits, inspections, and quality assurance reviews
- Maintain high standards of cleanliness, presentation, safety, and service throughout the property
- Partner with department leaders to ensure compliance with company policies, labor standards, and operational procedures
- Minimum 5+ years of progressive hotel operations leadership experience in a full service hotel environment
- Previous experience in a senior hotel leadership role such as Director of Operations, Hotel Manager, Executive Assistant Manager, or comparable role strongly preferred
- Marriott experience or experience working within a branded hotel environment strongly preferred
- Demonstrated success leading multiple operational departments in a full-service hotel setting
- Strong understanding of front office, housekeeping, food and beverage, engineering, and overall hotel operations
- Proven ability to drive guest satisfaction, financial performance, and team accountability
- Strong leadership presence with the ability to motivate, coach, and develop leaders and teams
- Excellent communication, problem-solving, and organizational skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
- Bachelor's degree in hospitality management, Business, or related field preferred, though equivalent hotel leadership experience will be considered
Core Competencies
- Operational Excellence
- Guest Service Leadership
- Financial Acumen
- Team Development
- Strategic Thinking
- Accountability & Execution
- Brand Standards Compliance
- Problem Solving & Decision Making
- Communication & Influence
Compensation $85,000 - $95,000/per year
Why Join Cascade Hotel?
At Cascade Hotel, we are committed to delivering an elevated guest experience reflective of the energy and sophistication of the Country Club Plaza. This is an exciting opportunity for a hospitality leader who thrives in a full-service environment, values service excellence, and is passionate about building strong teams and strong results.
Medical, dental, vision, life insurance, paid time off. 85,000 - 95,000
_This company is an equal opportunity employer._
frnch1
**Job Number** 26038196
**Job Category** Administrative
**Location** Cascade Hotel Kansas City a Tribute Portfolio Hotel, 4601 Wornall Rd, Kansas City, Missouri, United States, 64112 VIEW ON MAP (https://www.google.com/maps?q=Cascade%20Hotel%20Kansas%20City%20a%20Tribute%20Portfolio%20Hotel%2C%204601%20Wornall%20Rd%2C%20Kansas%20City%2C%20Missouri%2C%20United%20States%2C%2064112)
**Schedule** Full Time
**Located Remotely?** N
**Position Type**
Management
**Expiration Date:**
05/11/2026
**Additional Information:**
This hotel is owned and operated by an independent franchisee, Capital Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Director of Operations
Cascade Hotel Country Club Plaza | Kansas City, MO
Full-Time | Executive Leadership
Cascade Hotel, a full-service, 177-room Marriott-franchised hotel located in the heart of Kansas City's Country Club Plaza, is seeking an experienced, strategic, and service-driven Director of Operations to oversee and elevate daily hotel operations.
This executive leader will play a critical role in ensuring operational excellence across the hotel while delivering exceptional guest experiences, strong financial performance, and a culture rooted in accountability, service, and team development. The Director of Operations will provide direct oversight of key operational departments and partner closely with the General Manager and leadership team to drive performance, uphold Marriott brand standards, and support the overall success of the hotel.
The ideal candidate brings strong full-service hotel experience, a hands-on leadership style, a passion for people's development, and a proven ability to lead in a fast-paced hospitality environment.
Operational Leadership
- Provide day-to-day leadership and oversight of hotel operations, ensuring seamless execution across all operational departments
- Drive service excellence and operational consistency in alignment with hotel standards and Marriott brand expectations
- Partner with department leaders to establish priorities, solve operational challenges, and maintain high levels of guest satisfaction
- Ensure the hotel operates efficiently, professionally, and in a manner that reflects the standards of a full-service Marriott-franchised property
- Maintain a strong presence throughout the hotel, leading by example and serving as a visible and engaged operational leader
Guest Experience
- Champion an elevated guest experience by ensuring exceptional service delivery across all guest touchpoints
- Monitor guest feedback, online reviews, service recovery trends, and operational opportunities to continuously improve performance
- Partner with department leaders to implement corrective action and service enhancements where needed
- Promote a culture of urgency, hospitality, responsiveness, and attention to detail
Financial Performance
- Support the achievement of revenue, labor, expense, and profitability goals across hotel operations
- Monitor departmental performance against budget and forecast expectations
- Identify opportunities to improve efficiency, productivity, and cost control without compromising service standards
- Partner with the General Manager and department leaders on labor planning, scheduling strategy, and operational budgeting
- Maintain strong financial acumen with an understanding of flow-through, payroll management, purchasing controls, and operational expense management
Team Leadership & Development
- Lead, coach, and develop department leaders to strengthen accountability, engagement, and operational effectiveness
- Foster a culture focused on professionalism, collaboration, ownership, and continuous improvement
- Support recruitment, onboarding, training, and retention strategies for operational teams
- Ensure leaders are effectively managing associate performance, service standards, and departmental expectations
- Promote open communication and a positive work environment that supports both associate satisfaction and business results
Brand Standards, Compliance & Quality Assurance
- Ensure compliance with Marriott brand standards, franchise expectations, safety requirements, and hotel policies and procedures
- Support departmental readiness for brand audits, inspections, and quality assurance reviews
- Maintain high standards of cleanliness, presentation, safety, and service throughout the property
- Partner with department leaders to ensure compliance with company policies, labor standards, and operational procedures
- Minimum 5+ years of progressive hotel operations leadership experience in a full service hotel environment
- Previous experience in a senior hotel leadership role such as Director of Operations, Hotel Manager, Executive Assistant Manager, or comparable role strongly preferred
- Marriott experience or experience working within a branded hotel environment strongly preferred
- Demonstrated success leading multiple operational departments in a full-service hotel setting
- Strong understanding of front office, housekeeping, food and beverage, engineering, and overall hotel operations
- Proven ability to drive guest satisfaction, financial performance, and team accountability
- Strong leadership presence with the ability to motivate, coach, and develop leaders and teams
- Excellent communication, problem-solving, and organizational skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
- Bachelor's degree in hospitality management, Business, or related field preferred, though equivalent hotel leadership experience will be considered
Core Competencies
- Operational Excellence
- Guest Service Leadership
- Financial Acumen
- Team Development
- Strategic Thinking
- Accountability & Execution
- Brand Standards Compliance
- Problem Solving & Decision Making
- Communication & Influence
Compensation $85,000 - $95,000/per year
Why Join Cascade Hotel?
At Cascade Hotel, we are committed to delivering an elevated guest experience reflective of the energy and sophistication of the Country Club Plaza. This is an exciting opportunity for a hospitality leader who thrives in a full-service environment, values service excellence, and is passionate about building strong teams and strong results.
Medical, dental, vision, life insurance, paid time off. 85,000 - 95,000
_This company is an equal opportunity employer._
frnch1