
Site Director of Fulfillment Operations
Cart.com, Longview, TX, United States
* Manage yearly budget and own monthly P&L for assigned site* Develop Operations Managers and Managers; Develop talent and site succession plans* Own operational standardization and continuous improvement* Develop and manage key client relationships at the operations level e.g.,* Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time* Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation* Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence* Provide direction and support to direct reports.* Coach to ensure career development, productivity and quality objectives are consistently achieved* Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact* Engage with broader team for support to site operations* Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid* Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership* High Financial Acumen* Strong communication and presentation skills* Sense of urgency to identify and rally teams to address issues* Problem solving thought process Lean thinker, continuous improvement leader* Ability to plan, direct and implement site operations to meet planned KPIs and SLAs* Organizational agility and good influencing skills* 7+ years of progressive Operations experience* \* Financial/Cost Management and ownership via budget building – $30-$75M in revenue scope* Experience leading culture improvements and/or transformation* Experience in Lean and Continuous Improvement methodology* Proactive, numbers driven and a anticipated planner* Business Leadership Development experience* Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)* \* Wholesale fulfillment experience* Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience* Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).* Success during traditional holiday ‘peak’ ecommerce* Culture of improvement or transformation with continuous improvement experience.* Bachelors Degree
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