Lead, Housing & Stability Services
The Family Place, Dallas, TX, United States
OUR MISSION The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.
Position Summary
In this position as Lead, Housing and Stability Services, you will provide day-to-day leadership, coordination, and case management support for the Supportive Living Program (SLP) at Sally's House and Bluebird Apartments, ensuring survivors receive high-quality, trauma-informed services as they transition to independence. You'll serve as a lead practitioner and mentor to case managers, resident advocates, and our housing navigator, offering guidance, coaching, and coordination that elevates service delivery across the team. Working closely with the Senior Director of Residential Services, you\'ll monitor service effectiveness, support policy implementation and compliance, facilitate team meetings and case coordination, and ensure consistent, client-centered care that honors each survivor\'s journey to stability. You\'ll also oversee daily operations, including census monitoring, service capacity communication, data collection for program compliance, and collaboration with residential programs and community partners.
Key Responsibilities
Program Leadership & Coordination
Provide daily coordination and oversight of housing services and support staff.
Support consistent, client-centered, trauma-informed service delivery across the program.
Monitor service effectiveness and elevate concerns to leadership.
Assist with census monitoring and service capacity communication.
Support implementation of policies, procedures, and compliance standards.
Team Support & Mentorship
Serve as a lead resource and mentor to case managers, resident advocates, and housing navigator.
Facilitate team meetings and case coordination as assigned.
Provide guidance, coaching, and professional support to enhance staff effectiveness.
Case Management & Documentation
Support accurate and timely client documentation.
Assist with data collection and reporting for program compliance.
Collaborate with residential programs and community partners to coordinate comprehensive services.
Operational Support
Participate in on-call coverage as scheduled.
Assist with program evaluation and quality improvement initiatives.
Other Duties
Performs other job-related duties as assigned
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Position Summary
In this position as Lead, Housing and Stability Services, you will provide day-to-day leadership, coordination, and case management support for the Supportive Living Program (SLP) at Sally's House and Bluebird Apartments, ensuring survivors receive high-quality, trauma-informed services as they transition to independence. You'll serve as a lead practitioner and mentor to case managers, resident advocates, and our housing navigator, offering guidance, coaching, and coordination that elevates service delivery across the team. Working closely with the Senior Director of Residential Services, you\'ll monitor service effectiveness, support policy implementation and compliance, facilitate team meetings and case coordination, and ensure consistent, client-centered care that honors each survivor\'s journey to stability. You\'ll also oversee daily operations, including census monitoring, service capacity communication, data collection for program compliance, and collaboration with residential programs and community partners.
Key Responsibilities
Program Leadership & Coordination
Provide daily coordination and oversight of housing services and support staff.
Support consistent, client-centered, trauma-informed service delivery across the program.
Monitor service effectiveness and elevate concerns to leadership.
Assist with census monitoring and service capacity communication.
Support implementation of policies, procedures, and compliance standards.
Team Support & Mentorship
Serve as a lead resource and mentor to case managers, resident advocates, and housing navigator.
Facilitate team meetings and case coordination as assigned.
Provide guidance, coaching, and professional support to enhance staff effectiveness.
Case Management & Documentation
Support accurate and timely client documentation.
Assist with data collection and reporting for program compliance.
Collaborate with residential programs and community partners to coordinate comprehensive services.
Operational Support
Participate in on-call coverage as scheduled.
Assist with program evaluation and quality improvement initiatives.
Other Duties
Performs other job-related duties as assigned
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