Analyst, Loyalty Business & Configurations
Carnival Corporation, Miami, FL, United States
Overview
The Loyalty Business & Configurations Analyst supports the day‑to‑day operations, analysis, and execution of Carnival’s Loyalty program. This role serves as the primary business analyst and use‑case and test‑case owner for Loyalty products, ensuring accurate requirements, validation, and execution. The Analyst is responsible for executive‑level status reporting, fraud detection support, case investigation, promotional setup coordination, and User Acceptance Testing (UAT). Acting as a critical partner to the Product Owner and cross‑functional teams, this role helps ensure program accuracy, compliance, and smooth ongoing operations.
Responsibilities
Requirements, Use Cases & Product Support
Support requirements gathering for Loyalty products by documenting business needs, use cases, and process flows
Assist in drafting user stories, test cases, and acceptance criteria in partnership with the Product Owner and cross‑functional teams
Serve as a key execution partner to ensure requirements are clearly understood and validated throughout delivery
Program Operations & Execution
Support the day‑to‑day operations and execution of Carnival’s Loyalty program, ensuring accuracy, compliance, and smooth ongoing performance
Execute operational processes, including manual tier changes, points adjustments, and account updates in accordance with program rules
Maintain detailed documentation and logs to support auditability, quality control, and operational consistency
Reporting, Analysis & Insights
Prepare recurring reports, dashboards, and executive‑level status updates for leadership and stakeholders
Track key program metrics, defects, open items, and promotional performance
Support data compilation and analysis for product reviews, operational insights, and decision‑making
Fraud Review, Case Research & Issue Resolution
Review loyalty activity to identify potential fraud, unusual patterns, or discrepancies
Investigate customer cases related to points, tier status, and transactions by validating data across systems
Document findings, support root‑cause analysis, and escalate issues to appropriate teams as needed
Promotion Setup & Cross‑System Coordination
Support loyalty promotion setup by coordinating with vendor and system configuration teams
Review configuration requirements, track deliverables, and validate setups prior to launch
Partner with Marketing, Technology, and Operations to ensure accurate and timely promotional execution
Testing, Bug Tracking & Quality Support
Participate in User Acceptance Testing (UAT) for new features and promotions by executing test cases and validating outcomes
Log, track, and retest system defects through resolution in coordination with product, engineering, and vendor teams
Maintain issue tracking documentation, including status, severity, ownership, and closure details
Requirements
Bachelor’s Degree in Business, Marketing, Information Systems, Analytics, or related field
3 years of experience in program coordination, operations, analytics, or customer support
Experience with loyalty programs, digital systems, or fraud operations is a plus
Familiarity with CRM, loyalty platforms, or ticketing systems preferred
Technology/IT experience
Financial services experience/travel & hospitality industry experience
Analytical Thinking – Breaks problems down into clear steps and logical components
Attention to Detail – Ensures accuracy in data validation and case investigation
Collaboration – Works effectively with product, operations, engineering, and vendor teams
Accountability – Follows through on assignments and ensures completeness
Adaptability – Able to adjust to changing priorities and evolving processes
Location: This position is in‑office. Work from a Carnival office in South Florida, Monday through Thursday each week. Remote work on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Benefits
All non‑sales roles participate in an annual cash bonus program. Sales roles have an incentive plan. Director and above roles may be eligible for Carnival’s discretionary equity incentive plan.
Health Benefits:
Cost‑effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan with company match
Employee Stock Purchase plan
Paid Time Off:
Holidays – 8 company‑wide holidays plus 2 floating holidays
Vacation – varies by level and tenure
Sick Time – varies by employment status
Other Benefits:
Cruise discounts, employee discounts, and rates for family and friends
Learning and development resources including tuition reimbursement
About Us At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at a great value. We offer a variety of experiences across our fleet, ensuring every voyage is filled with excitement and discovery. Join us to grow professionally and be part of a global community that makes a difference.
In addition to other duties/functions, this position requires commitment to promoting an ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to speak up when misconduct is observed.
Carnival Corporation & plc and Carnival Cruise Line are an equal employment opportunity/affirmative action employer and do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, or disability.
Links: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf, https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
#J-18808-Ljbffr
The Loyalty Business & Configurations Analyst supports the day‑to‑day operations, analysis, and execution of Carnival’s Loyalty program. This role serves as the primary business analyst and use‑case and test‑case owner for Loyalty products, ensuring accurate requirements, validation, and execution. The Analyst is responsible for executive‑level status reporting, fraud detection support, case investigation, promotional setup coordination, and User Acceptance Testing (UAT). Acting as a critical partner to the Product Owner and cross‑functional teams, this role helps ensure program accuracy, compliance, and smooth ongoing operations.
Responsibilities
Requirements, Use Cases & Product Support
Support requirements gathering for Loyalty products by documenting business needs, use cases, and process flows
Assist in drafting user stories, test cases, and acceptance criteria in partnership with the Product Owner and cross‑functional teams
Serve as a key execution partner to ensure requirements are clearly understood and validated throughout delivery
Program Operations & Execution
Support the day‑to‑day operations and execution of Carnival’s Loyalty program, ensuring accuracy, compliance, and smooth ongoing performance
Execute operational processes, including manual tier changes, points adjustments, and account updates in accordance with program rules
Maintain detailed documentation and logs to support auditability, quality control, and operational consistency
Reporting, Analysis & Insights
Prepare recurring reports, dashboards, and executive‑level status updates for leadership and stakeholders
Track key program metrics, defects, open items, and promotional performance
Support data compilation and analysis for product reviews, operational insights, and decision‑making
Fraud Review, Case Research & Issue Resolution
Review loyalty activity to identify potential fraud, unusual patterns, or discrepancies
Investigate customer cases related to points, tier status, and transactions by validating data across systems
Document findings, support root‑cause analysis, and escalate issues to appropriate teams as needed
Promotion Setup & Cross‑System Coordination
Support loyalty promotion setup by coordinating with vendor and system configuration teams
Review configuration requirements, track deliverables, and validate setups prior to launch
Partner with Marketing, Technology, and Operations to ensure accurate and timely promotional execution
Testing, Bug Tracking & Quality Support
Participate in User Acceptance Testing (UAT) for new features and promotions by executing test cases and validating outcomes
Log, track, and retest system defects through resolution in coordination with product, engineering, and vendor teams
Maintain issue tracking documentation, including status, severity, ownership, and closure details
Requirements
Bachelor’s Degree in Business, Marketing, Information Systems, Analytics, or related field
3 years of experience in program coordination, operations, analytics, or customer support
Experience with loyalty programs, digital systems, or fraud operations is a plus
Familiarity with CRM, loyalty platforms, or ticketing systems preferred
Technology/IT experience
Financial services experience/travel & hospitality industry experience
Analytical Thinking – Breaks problems down into clear steps and logical components
Attention to Detail – Ensures accuracy in data validation and case investigation
Collaboration – Works effectively with product, operations, engineering, and vendor teams
Accountability – Follows through on assignments and ensures completeness
Adaptability – Able to adjust to changing priorities and evolving processes
Location: This position is in‑office. Work from a Carnival office in South Florida, Monday through Thursday each week. Remote work on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Benefits
All non‑sales roles participate in an annual cash bonus program. Sales roles have an incentive plan. Director and above roles may be eligible for Carnival’s discretionary equity incentive plan.
Health Benefits:
Cost‑effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan with company match
Employee Stock Purchase plan
Paid Time Off:
Holidays – 8 company‑wide holidays plus 2 floating holidays
Vacation – varies by level and tenure
Sick Time – varies by employment status
Other Benefits:
Cruise discounts, employee discounts, and rates for family and friends
Learning and development resources including tuition reimbursement
About Us At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at a great value. We offer a variety of experiences across our fleet, ensuring every voyage is filled with excitement and discovery. Join us to grow professionally and be part of a global community that makes a difference.
In addition to other duties/functions, this position requires commitment to promoting an ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to speak up when misconduct is observed.
Carnival Corporation & plc and Carnival Cruise Line are an equal employment opportunity/affirmative action employer and do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, or disability.
Links: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf, https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
#J-18808-Ljbffr