IT Service Desk Analyst: First-Line Support

A leading consulting firm in Michigan is seeking an L1 Technical Support engineer to provide first-line IT support through phone, email, or chat. The role involves troubleshooting hardware, software, and network issues, documenting support tickets, and escalating complex problems. Candidates should have excellent communication skills and technical knowledge of operating systems and networking principles. The position offers a salary range of $60,000 to $80,000 annually, along with comprehensive employee benefits including health coverage and professional growth opportunities. #J-18808-Ljbffr