Director, Crisis Service Operations
Health Care District, West Palm Beach, FL, United States
Crisis Response And Stabilization Program Director
Provides executive leadership and strategic oversight for all crisis response and stabilization programs, ensuring alignment with system goals for access, quality, and safety. Lead operational management of 23-hour observation, crisis stabilization unit, mobile crisis and other crisis services. Oversee budget, staffing, and regulatory compliance with DCF, AHCA, Joint Commission, and all applicable state statutes. Develop, implement, and monitor revenue-generation strategies aligned with the crisis center's service model, and funding opportunities. Lead performance initiatives, including monitoring access, safety indicators, outcomes, and compliance metrics. Represent crisis services in community forums, collaborative meetings, and system-of-care planning efforts. Utilize data to drive decision-making, identify trends, and ensure accountability for program outcomes. Provide leadership support during critical incidents, emergency response, or system-level crises. May require occasional evening, weekend, or on-call, rotation coverage availability due to 24/7 operations. Regular engagement with external agencies and system partners. Qualifications
Education: Master's degree in Behavioral Health, Nursing, Healthcare Administration, or related field. Must be able to acquire or maintain knowledge of Chapters 394 and 397, Florida Administrative Code 65E-5, AHCA regulations, and Joint Commission standards. Experience: Minimum 5 years in behavioral health leadership, including 3 years in crisis or acute psychiatric care required. Experience leading mobile crisis, stabilization, or other emergency behavioral health programs preferred. Demonstrated success with quality improvement, performance management, and cross-system collaboration preferred. Expertise in crisis systems operations preferred. Training in trauma-informed leadership, recovery-oriented systems of care, and/or crisis system transformation preferred. Working knowledge of the history and function of alternatives to traditional emergency psychiatric care preferred. Licensure: Current Florida state licensure Job Info
Job Identification 776 Job Category Clinical Job Schedule Full time Locations 1515 N. Flagler Drive, West Palm Beach, FL, 33401, US (On-site) Department Administration - Behavioral
Provides executive leadership and strategic oversight for all crisis response and stabilization programs, ensuring alignment with system goals for access, quality, and safety. Lead operational management of 23-hour observation, crisis stabilization unit, mobile crisis and other crisis services. Oversee budget, staffing, and regulatory compliance with DCF, AHCA, Joint Commission, and all applicable state statutes. Develop, implement, and monitor revenue-generation strategies aligned with the crisis center's service model, and funding opportunities. Lead performance initiatives, including monitoring access, safety indicators, outcomes, and compliance metrics. Represent crisis services in community forums, collaborative meetings, and system-of-care planning efforts. Utilize data to drive decision-making, identify trends, and ensure accountability for program outcomes. Provide leadership support during critical incidents, emergency response, or system-level crises. May require occasional evening, weekend, or on-call, rotation coverage availability due to 24/7 operations. Regular engagement with external agencies and system partners. Qualifications
Education: Master's degree in Behavioral Health, Nursing, Healthcare Administration, or related field. Must be able to acquire or maintain knowledge of Chapters 394 and 397, Florida Administrative Code 65E-5, AHCA regulations, and Joint Commission standards. Experience: Minimum 5 years in behavioral health leadership, including 3 years in crisis or acute psychiatric care required. Experience leading mobile crisis, stabilization, or other emergency behavioral health programs preferred. Demonstrated success with quality improvement, performance management, and cross-system collaboration preferred. Expertise in crisis systems operations preferred. Training in trauma-informed leadership, recovery-oriented systems of care, and/or crisis system transformation preferred. Working knowledge of the history and function of alternatives to traditional emergency psychiatric care preferred. Licensure: Current Florida state licensure Job Info
Job Identification 776 Job Category Clinical Job Schedule Full time Locations 1515 N. Flagler Drive, West Palm Beach, FL, 33401, US (On-site) Department Administration - Behavioral