Retail Banker I- Clementon, NJ (20 hours) Bilingual+
TD Securities, Clementon, NJ, United States
Work Location:
Clementon, New Jersey, United States of America
Hours:
20
Pay Details:
$22.50 - $29.00 USD
Line Of Business:
Personal & Commercial Banking
Job Description:
The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Responsibilities (Depth & Scope)
Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services or refer Customers to appropriate team members, while ensuring a positive Customer experience.
Maintain broad knowledge of the full product suite, services and processes of the business area; operate with low to moderate complexity/risk.
Establish and nurture Customer relationships by displaying product knowledge, actively listening to Customer needs, and offering solutions or referrals.
Make product recommendations based on Customer needs, highlighting features and benefits that support Customers through various life events and help them save time and money.
Use Customer relationship management tools to support customer assessments, identify solutions, and participate in lead-focused outbound activities.
Independently resolve customer issues and escalate when necessary.
Build working relationships with customers and explain detailed or complex information.
Perform a range of activities through appropriate training.
Participate in Customer outreach, servicing and advisory activities to deliver TD’s unexpectedly human promise.
Engage in conversations about loan products and facilitate application intake.
Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Qualifications (Education & Experience)
HS Diploma or GED
1+ years' experience working with customers and/or sales in any capacity, or equivalent via volunteering, education, or military experience (preferred)
Teller experience preferred
Must complete teller training upon hire to handle customer transactions
Demonstrated ability to engage customers while educating them on products and services
Strong organizational skills to handle multiple tasks in a fast-paced environment
Excellent communication skills; concise, clear and consistent
Ability to schedule and prioritize work; work independently and meet deadlines
Sound judgment and effective problem solving
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
Applies the Bank's Customer Service Strategy; provides end-to-end advice, consultative support, and proactive insights
Advocates for customers with proactive tips to save time and money
Executes behaviors to deliver a Legendary, unexpectedly human customer experience
Manages lobby flow, welcomes customers, identifies needs, and guides them appropriately
Educates customers on self-service options that meet their banking needs
May assist as a point of escalation for customer questions or concerns
Performs teller transactions (e.g., deposits, withdrawals) while monitoring for fraud
Consider the impact of decisions on TD, customers and stakeholders
Acts as a brand champion internally and externally
Educates clients on self-service channels including digital options
Employee/Team & Other Accountabilities
Participates as a positive team member supporting service, quality, innovation and teamwork
Continuously enhances knowledge and participates in knowledge transfer
Engages in performance management and development activities
Keeps others informed about project status and day-to-day information
Supports a diverse, fair, and inclusive environment; acts as a brand ambassador
Promotes change readiness and adheres to TD's commitments and code of conduct
Contributes to a culture that reflects TD’s diversity agenda
OCC Language
Position falls within the definition of Loan Originator under Regulation Z and related SAFE Act requirements
Eligibility for employment with a covered financial institution under Regulation Z
Eligibility for registration as a registered mortgage loan originator with the NMLS
Criminal background and credit checks required by federal law
Physical Requirements The following describe the general nature and level of work performed; they are not an exhaustive list of responsibilities.
Domestic travel – Occasional; International travel – Never
Performing sedentary work, and multiple tasks continuously
Operating standard office equipment; responding to sounds
Sitting and standing frequently; walking occasionally
Ability to lift/carry up to 25 lbs occasionally
Other physical requirements as described in the job posting
Who We Are TD is a leading global financial institution and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience human and simple for over 27 million households and businesses worldwide. TD is committed to client experience and believes all colleagues are client facing.
Our Total Rewards Package Our Total Rewards package includes base salary and variable incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition.
Additional Information We are committed to supporting colleagues through development conversations, training programs, and competitive benefits. TD offers diverse career paths, a respectful workplace, and opportunities for growth.
Accommodation TD Bank is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If accommodations are needed to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
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Clementon, New Jersey, United States of America
Hours:
20
Pay Details:
$22.50 - $29.00 USD
Line Of Business:
Personal & Commercial Banking
Job Description:
The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Responsibilities (Depth & Scope)
Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services or refer Customers to appropriate team members, while ensuring a positive Customer experience.
Maintain broad knowledge of the full product suite, services and processes of the business area; operate with low to moderate complexity/risk.
Establish and nurture Customer relationships by displaying product knowledge, actively listening to Customer needs, and offering solutions or referrals.
Make product recommendations based on Customer needs, highlighting features and benefits that support Customers through various life events and help them save time and money.
Use Customer relationship management tools to support customer assessments, identify solutions, and participate in lead-focused outbound activities.
Independently resolve customer issues and escalate when necessary.
Build working relationships with customers and explain detailed or complex information.
Perform a range of activities through appropriate training.
Participate in Customer outreach, servicing and advisory activities to deliver TD’s unexpectedly human promise.
Engage in conversations about loan products and facilitate application intake.
Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Qualifications (Education & Experience)
HS Diploma or GED
1+ years' experience working with customers and/or sales in any capacity, or equivalent via volunteering, education, or military experience (preferred)
Teller experience preferred
Must complete teller training upon hire to handle customer transactions
Demonstrated ability to engage customers while educating them on products and services
Strong organizational skills to handle multiple tasks in a fast-paced environment
Excellent communication skills; concise, clear and consistent
Ability to schedule and prioritize work; work independently and meet deadlines
Sound judgment and effective problem solving
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
Applies the Bank's Customer Service Strategy; provides end-to-end advice, consultative support, and proactive insights
Advocates for customers with proactive tips to save time and money
Executes behaviors to deliver a Legendary, unexpectedly human customer experience
Manages lobby flow, welcomes customers, identifies needs, and guides them appropriately
Educates customers on self-service options that meet their banking needs
May assist as a point of escalation for customer questions or concerns
Performs teller transactions (e.g., deposits, withdrawals) while monitoring for fraud
Consider the impact of decisions on TD, customers and stakeholders
Acts as a brand champion internally and externally
Educates clients on self-service channels including digital options
Employee/Team & Other Accountabilities
Participates as a positive team member supporting service, quality, innovation and teamwork
Continuously enhances knowledge and participates in knowledge transfer
Engages in performance management and development activities
Keeps others informed about project status and day-to-day information
Supports a diverse, fair, and inclusive environment; acts as a brand ambassador
Promotes change readiness and adheres to TD's commitments and code of conduct
Contributes to a culture that reflects TD’s diversity agenda
OCC Language
Position falls within the definition of Loan Originator under Regulation Z and related SAFE Act requirements
Eligibility for employment with a covered financial institution under Regulation Z
Eligibility for registration as a registered mortgage loan originator with the NMLS
Criminal background and credit checks required by federal law
Physical Requirements The following describe the general nature and level of work performed; they are not an exhaustive list of responsibilities.
Domestic travel – Occasional; International travel – Never
Performing sedentary work, and multiple tasks continuously
Operating standard office equipment; responding to sounds
Sitting and standing frequently; walking occasionally
Ability to lift/carry up to 25 lbs occasionally
Other physical requirements as described in the job posting
Who We Are TD is a leading global financial institution and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience human and simple for over 27 million households and businesses worldwide. TD is committed to client experience and believes all colleagues are client facing.
Our Total Rewards Package Our Total Rewards package includes base salary and variable incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition.
Additional Information We are committed to supporting colleagues through development conversations, training programs, and competitive benefits. TD offers diverse career paths, a respectful workplace, and opportunities for growth.
Accommodation TD Bank is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If accommodations are needed to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
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