Field Service Rep - West Coast (Gas Chromatography)
PAC, Los Angeles, CA, United States
Overview
Who We Are PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream, and downstream. To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging. Your Role
Your Role PAC is seeking a self-motivated individual to perform installation, routine maintenance, troubleshoot, repair, calibrate and testing of electronic instrumentation and related electromechanical equipment used in the Gas Chromatography (GC) and Elemental Analyzers in the Petro-Chemical industry in major refineries and independent laboratories according to ASTM methods. Position requires up to 90% travel to customer locations, primarily throughout the West Coast area and various other territory coverage based on business need. Candidates must reside in the greater Los Angeles area and be able to meet DISA and ASAP policy requirements to access all customer sites. ESSENTIAL TASKS: Provide field service support, which includes but not limited to, Installation, Preventive Maintenance, Calibration, Validation, basic troubleshooting and breakdown repairs on PAC’s Gas Chromatography and Elemental product lines Service may be performed at customer site or in-house. Provide telephone support as needed. Perform regular maintenance, calibrations and validations, and check sensing, measuring, and recording instrumentation and circuitry, testing and verification of all functions of said equipment used in laboratories, according to characteristics of equipment under test, and capabilities of procurable test apparatus. Operate GC and Elemental analyzers during test cycle to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration as well as other physical properties testing and/or determine through testing methods an elemental diagnosis such as quantity of sulfur, nitrogen, fluoride, etc. Use computerized equipment, test equipment, and software to perform testing functions Must be able to manage inventory assigned for repairs to ensure accuracy of individual and main warehouse. To ensure inventory is properly documented for transfer before and after assigned service call. Maintain knowledge of product specifications as assigned. Continue to expand product knowledge base and keep up on product and software updates. Promote good customer relationships through professional communication and by providing exceptional customer service Strong organizational, time-management, and follow through and follow up skills with ability to balance technical aspects of position with administrative requirements. Always observe essential safety policies and procedures within Company and at customer sites Assist with related special projects, as required Respond to change productively and handle other duties as required Qualifications
Education & Experience: Bachelor of Science Degree in Chemistry preferred Minimum 5 years’ of Chemistry experience in Petro-Chemical industry with GC or Elemental analyzers and software, in the process automations/instrumentation/analytics industry (or similar), or equivalent combination of education and experience. Knowledge of the petroleum/refining industry and ASTM methods associated with testing protocol as related to PAC instruments a plus. Two years relevant field service experience preferred. Knowledge & Skills: Strong problem-solving and troubleshooting skills Previous experience of successfully interacting with customers Proficiency with computer tools, Microsoft email, including ERP applications Solid working knowledge of industrial service in the field Excellent analytical, follow through/follow up, time-management and organizational skill Other Skills, Abilities, and/or Qualifications: 90% travel required for field service roles. May require international travel. Meet customer-required compliance with DISA and ASAP policies and be able to access all customer sites. Current driver\'s licenses, Passport to be provided at company expense when required. Compensation and Benefits
The hourly pay range estimated for this position based in California is $36.00 - $43.00. The salary within this range will be determined based on the candidate’s qualifications, including skills, knowledge, education, and experience. Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401(k) Savings Plan, paid time off, and tuition assistance, we\'ve got you covered with our total rewards package. Privacy & Equal Opportunity
Privacy We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please view our Applicant Privacy Notice at the link provided in the original description. PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Who We Are PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream, and downstream. To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging. Your Role
Your Role PAC is seeking a self-motivated individual to perform installation, routine maintenance, troubleshoot, repair, calibrate and testing of electronic instrumentation and related electromechanical equipment used in the Gas Chromatography (GC) and Elemental Analyzers in the Petro-Chemical industry in major refineries and independent laboratories according to ASTM methods. Position requires up to 90% travel to customer locations, primarily throughout the West Coast area and various other territory coverage based on business need. Candidates must reside in the greater Los Angeles area and be able to meet DISA and ASAP policy requirements to access all customer sites. ESSENTIAL TASKS: Provide field service support, which includes but not limited to, Installation, Preventive Maintenance, Calibration, Validation, basic troubleshooting and breakdown repairs on PAC’s Gas Chromatography and Elemental product lines Service may be performed at customer site or in-house. Provide telephone support as needed. Perform regular maintenance, calibrations and validations, and check sensing, measuring, and recording instrumentation and circuitry, testing and verification of all functions of said equipment used in laboratories, according to characteristics of equipment under test, and capabilities of procurable test apparatus. Operate GC and Elemental analyzers during test cycle to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration as well as other physical properties testing and/or determine through testing methods an elemental diagnosis such as quantity of sulfur, nitrogen, fluoride, etc. Use computerized equipment, test equipment, and software to perform testing functions Must be able to manage inventory assigned for repairs to ensure accuracy of individual and main warehouse. To ensure inventory is properly documented for transfer before and after assigned service call. Maintain knowledge of product specifications as assigned. Continue to expand product knowledge base and keep up on product and software updates. Promote good customer relationships through professional communication and by providing exceptional customer service Strong organizational, time-management, and follow through and follow up skills with ability to balance technical aspects of position with administrative requirements. Always observe essential safety policies and procedures within Company and at customer sites Assist with related special projects, as required Respond to change productively and handle other duties as required Qualifications
Education & Experience: Bachelor of Science Degree in Chemistry preferred Minimum 5 years’ of Chemistry experience in Petro-Chemical industry with GC or Elemental analyzers and software, in the process automations/instrumentation/analytics industry (or similar), or equivalent combination of education and experience. Knowledge of the petroleum/refining industry and ASTM methods associated with testing protocol as related to PAC instruments a plus. Two years relevant field service experience preferred. Knowledge & Skills: Strong problem-solving and troubleshooting skills Previous experience of successfully interacting with customers Proficiency with computer tools, Microsoft email, including ERP applications Solid working knowledge of industrial service in the field Excellent analytical, follow through/follow up, time-management and organizational skill Other Skills, Abilities, and/or Qualifications: 90% travel required for field service roles. May require international travel. Meet customer-required compliance with DISA and ASAP policies and be able to access all customer sites. Current driver\'s licenses, Passport to be provided at company expense when required. Compensation and Benefits
The hourly pay range estimated for this position based in California is $36.00 - $43.00. The salary within this range will be determined based on the candidate’s qualifications, including skills, knowledge, education, and experience. Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401(k) Savings Plan, paid time off, and tuition assistance, we\'ve got you covered with our total rewards package. Privacy & Equal Opportunity
Privacy We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please view our Applicant Privacy Notice at the link provided in the original description. PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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