Retail Banker I - Eustis
TD Securities, Florida, NY, United States
Overview
Work Location:
Eustis, Florida, United States of America
Hours
40
Pay Details
$22.50 - $29.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business
Personal & Commercial Banking
Job Description
The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Responsibilities
Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
Maintain broad knowledge of the full product suite, services and processes of the business area, characterized by low to moderate complexity/risk
Establish and nurture Customer relationships by consistently displaying product knowledge, actively listening to Customer needs and offering solutions or referrals
Make product recommendations based on Customer needs and highlight features/benefits to support customers through life events and to exceed needs
Utilize Customer relationship management tools to proactively identify Customer solutions and lead-focused outbound sales activities
Independently resolve customer issues and problems, escalating when necessary
Build working relationships with customers and explain detailed and/or complicated information
Perform a range of activities with full proficiency gained through job related training
Participate in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
Engage in conversations with customers about loan products and facilitate the application intake
Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Qualifications
HS Diploma or GED
1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred
Teller experience preferred
Must be able to complete teller training upon hire to take customer transactions
Demonstrated ability to engage in customer conversations while educating them on products and services
Demonstrated organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and effective problem solving
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice with educational content, consultative support, and proactive insights
Acts as a Customer advocate in improving financial confidence and provides proactive tips and savings insights
Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human
Engages in lobby leadership to manage customer flow and identify needs
Educates customers on self-service options and banking preferences
May act as a point of escalation for Customer questions or concerns
May perform teller transactions while monitoring fraud mitigation and adhering to policies
Considers impact of decisions on TD, Customers and stakeholders
Acts as a brand champion
Educates clients on digital channels and self-service options
Delivers personalized interactions with each banking transaction
Shareholder Accountabilities
Ensures compliance with Bank Secrecy Act and Patriot Act to minimize risk
Participates in Stores daily operations aligned with TD's risk framework
Understands and applies operating policies and procedures
Supports timely and accurate completion of business processes
Escalates non-standard or high-risk transactions when necessary
Ensures documentation reflects client/business intentions and complies with rules/regulations
Performs due diligence to support accuracy of customer transactions
Complies with Bank Code of Conduct
Contributes to Operational Excellence through accountable performance
Adheres to risk and control policies/procedures
Employee/Team Accountabilities
Participates as part of the team to promote service, quality, innovation and teamwork
Continually enhances knowledge and shares expertise within the team
Engages in performance management and development activities
Keeps others informed about project status and day-to-day activities
Supports a diverse, fair and inclusive work environment
Acts as a brand ambassador for the business area and the Bank
Seeks feedback to improve performance and deliver high-quality work
Establishes referral relationships with partner bankers
Promotes TD values and culture within the team
Embraces change and TD’s commitments to conduct and inclusion
OCC Language
This position falls within the definition of Loan Originator as defined under Regulation Z and related SAFE Act requirements.
Must be eligible for employment with a covered financial institution under Regulation Z.
Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
Satisfactory results on a criminal background check and a credit report check are required under applicable federal law.
Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehension of instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements describe the general nature and level of work and are not exhaustive. They are essential functions for ADA purposes.
Who We Are TD is one of the world\'s leading global financial institutions and the fifth largest bank in North America by branches. TD is committed to client experience and being client facing. We strive to be inclusive and support a diverse workforce.
Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation, benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.
Additional Information We’re delighted you’re considering a career with TD. We offer regular development conversations, training programs, and a competitive benefits plan to support colleagues at work and home.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
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Eustis, Florida, United States of America
Hours
40
Pay Details
$22.50 - $29.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business
Personal & Commercial Banking
Job Description
The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Responsibilities
Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
Maintain broad knowledge of the full product suite, services and processes of the business area, characterized by low to moderate complexity/risk
Establish and nurture Customer relationships by consistently displaying product knowledge, actively listening to Customer needs and offering solutions or referrals
Make product recommendations based on Customer needs and highlight features/benefits to support customers through life events and to exceed needs
Utilize Customer relationship management tools to proactively identify Customer solutions and lead-focused outbound sales activities
Independently resolve customer issues and problems, escalating when necessary
Build working relationships with customers and explain detailed and/or complicated information
Perform a range of activities with full proficiency gained through job related training
Participate in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
Engage in conversations with customers about loan products and facilitate the application intake
Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Qualifications
HS Diploma or GED
1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred
Teller experience preferred
Must be able to complete teller training upon hire to take customer transactions
Demonstrated ability to engage in customer conversations while educating them on products and services
Demonstrated organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and effective problem solving
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice with educational content, consultative support, and proactive insights
Acts as a Customer advocate in improving financial confidence and provides proactive tips and savings insights
Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human
Engages in lobby leadership to manage customer flow and identify needs
Educates customers on self-service options and banking preferences
May act as a point of escalation for Customer questions or concerns
May perform teller transactions while monitoring fraud mitigation and adhering to policies
Considers impact of decisions on TD, Customers and stakeholders
Acts as a brand champion
Educates clients on digital channels and self-service options
Delivers personalized interactions with each banking transaction
Shareholder Accountabilities
Ensures compliance with Bank Secrecy Act and Patriot Act to minimize risk
Participates in Stores daily operations aligned with TD's risk framework
Understands and applies operating policies and procedures
Supports timely and accurate completion of business processes
Escalates non-standard or high-risk transactions when necessary
Ensures documentation reflects client/business intentions and complies with rules/regulations
Performs due diligence to support accuracy of customer transactions
Complies with Bank Code of Conduct
Contributes to Operational Excellence through accountable performance
Adheres to risk and control policies/procedures
Employee/Team Accountabilities
Participates as part of the team to promote service, quality, innovation and teamwork
Continually enhances knowledge and shares expertise within the team
Engages in performance management and development activities
Keeps others informed about project status and day-to-day activities
Supports a diverse, fair and inclusive work environment
Acts as a brand ambassador for the business area and the Bank
Seeks feedback to improve performance and deliver high-quality work
Establishes referral relationships with partner bankers
Promotes TD values and culture within the team
Embraces change and TD’s commitments to conduct and inclusion
OCC Language
This position falls within the definition of Loan Originator as defined under Regulation Z and related SAFE Act requirements.
Must be eligible for employment with a covered financial institution under Regulation Z.
Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
Satisfactory results on a criminal background check and a credit report check are required under applicable federal law.
Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehension of instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements describe the general nature and level of work and are not exhaustive. They are essential functions for ADA purposes.
Who We Are TD is one of the world\'s leading global financial institutions and the fifth largest bank in North America by branches. TD is committed to client experience and being client facing. We strive to be inclusive and support a diverse workforce.
Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation, benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.
Additional Information We’re delighted you’re considering a career with TD. We offer regular development conversations, training programs, and a competitive benefits plan to support colleagues at work and home.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations to complete the application process, email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
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