Service Titan Specialist
BxB Media | A BDR Company, Atlanta, GA, United States
Overview
BxB Media is hiring a ServiceTitan Specialist. We collaborate with HVAC and other home services professionals to build great brands and help them grow. We believe that our company culture directly impacts the lives of our employees and the quality of work we provide to our clients. People who enjoy working hard in a fast-paced, remote environment will thrive here. You should be able to work under pressure and know when to ask for help, and at the end of the work week you should feel a sense of satisfaction because you know you worked hard as part of a supportive, creative team and that you made a difference by helping our clients move their business forward.
Job Details Job Title:
Marketing Software Specialist
Location:
Remote
Work Hours:
Monday through Friday, flexible hours between 8:00 am and 5:00 pm, with occasional overtime
Pay Rate:
$26.00 to $31.17 an hour, depending on experience
Benefits:
Medical, Dental, Vision, EAP, 401K, 3.08 hours of accrual of PTO biweekly, 6 Paid Holidays
What You Will Be Doing
Communicating with the client via email and virtual meetings to discuss projects or live-troubleshoot issues
Providing guidance or completing hands-on work in all areas of ServiceTitan
Creating Custom Workflows, Reports, and Dashboards
Accounting best practices (batches, job costing, etc.)
Memberships (recurring services, price book items, automated billing, etc.)
Custom Estimates and Proposals
Recommending software configurations to suit the client's needs
Leading training on ServiceTitan features or workflows for clients
Documenting Standard Operating Procedures for workflows
Successfully troubleshooting user issues
Coordinating with Support resources to drive completion of open items, including working with ServiceTitan Support, CSM, and other internal departments
Write and deliver custom reports for clients, such as end-of-month progress reports
Other duties as assigned
Required Qualifications
Must have ServiceTitan experience
Dispatching Software
Home Service Experience
Excellent customer service experience
Experience with marketing platforms such as Mailchimp or MarketingEdge is preferred
CRM database experience
High communication via phone and email
Check us out online: www.bxbknowshvac.com
Salary: $26 - $31.17 per hour
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Job Details Job Title:
Marketing Software Specialist
Location:
Remote
Work Hours:
Monday through Friday, flexible hours between 8:00 am and 5:00 pm, with occasional overtime
Pay Rate:
$26.00 to $31.17 an hour, depending on experience
Benefits:
Medical, Dental, Vision, EAP, 401K, 3.08 hours of accrual of PTO biweekly, 6 Paid Holidays
What You Will Be Doing
Communicating with the client via email and virtual meetings to discuss projects or live-troubleshoot issues
Providing guidance or completing hands-on work in all areas of ServiceTitan
Creating Custom Workflows, Reports, and Dashboards
Accounting best practices (batches, job costing, etc.)
Memberships (recurring services, price book items, automated billing, etc.)
Custom Estimates and Proposals
Recommending software configurations to suit the client's needs
Leading training on ServiceTitan features or workflows for clients
Documenting Standard Operating Procedures for workflows
Successfully troubleshooting user issues
Coordinating with Support resources to drive completion of open items, including working with ServiceTitan Support, CSM, and other internal departments
Write and deliver custom reports for clients, such as end-of-month progress reports
Other duties as assigned
Required Qualifications
Must have ServiceTitan experience
Dispatching Software
Home Service Experience
Excellent customer service experience
Experience with marketing platforms such as Mailchimp or MarketingEdge is preferred
CRM database experience
High communication via phone and email
Check us out online: www.bxbknowshvac.com
Salary: $26 - $31.17 per hour
#J-18808-Ljbffr