Storage Operations Specialist
Mini Mall Storage Properties, Charlotte, NC, United States
Join Mini Mall Storage Properties, a rapidly growing leader in the self-storage industry, as we continue to expand our footprint across North America. Since our inception in 2020, we've been committed to making storage simple, accessible, and convenient for all of life's transitions. Our mission is to deliver the exceptional Mini Mall Experience, focusing on Service, Brand, and Employee Experiences that lead to outstanding customer satisfaction.
We are searching for a
Storage Operations Specialist
who will play a key role in delivering top-notch service to our customers while effectively managing the operation and maintenance of our storage facilities. This position involves lead management, sales, customer service, unit inventory oversight, adherence to brand standards, security, delinquency management, auction processes, and daily business reconciliation. Your Responsibilities Include: Utilizing internal sales processes to convert leads into sales through various channels, including phone, online, and in-person interactions. Building and nurturing strong relationships with current and prospective customers. Addressing customer inquiries, concerns, and complaints in a prompt and professional manner. Facilitating the auction process for units with unpaid accounts while adhering to legal and company guidelines. Using market knowledge to understand potential customer demographics and discover pricing strategies by monitoring local competitors. Facilitating customer experiences by assisting with rental agreements, protection plans, and applying applicable discounts. Maintaining detailed records of sales activities, customer interactions, and transactions. Ensuring daily business reconciliation by accurately managing rent payments, collections, and other financial transactions. Identifying and participating in property improvements to optimize customer satisfaction and sales efficiency. Conducting regular walkthroughs to manage unit inventory and ensure adherence to cleanliness, brand standards, and facility functionality, including security measures. Completing other tasks as assigned to support operational excellence. What You Will Need: A high school diploma or equivalent, with a preference for previous sales, customer service, or property management experience. Basic computer skills, including proficiency in Microsoft Office. The ability to work independently and as part of a team, with flexibility for weekend or evening shifts. Strong organizational and problem-solving skills, along with excellent interpersonal and communication abilities. Attention to detail in managing inventory, maintaining brand standards, and following security protocols. Experience in delinquency management processes, including collection calls and daily financial reconciliations. A successful outcome on a criminal background check and verification of your Motor Vehicle Record. What We Offer: A workplace culture anchored in our core values, where we make a difference and positively impact people's lives. Support from your teammates and senior leadership to grow both personally and professionally. A competitive compensation package, including a comprehensive benefits plan, 401K matching, and a discretionary bonus program. A commitment to a safety-first work environment. We celebrate diversity and strive for an inclusive workplace where everyone feels respected and valued. If you need accommodation during the recruitment process, please contact us at peopleandculture@. Equal Opportunity Employer
Storage Operations Specialist
who will play a key role in delivering top-notch service to our customers while effectively managing the operation and maintenance of our storage facilities. This position involves lead management, sales, customer service, unit inventory oversight, adherence to brand standards, security, delinquency management, auction processes, and daily business reconciliation. Your Responsibilities Include: Utilizing internal sales processes to convert leads into sales through various channels, including phone, online, and in-person interactions. Building and nurturing strong relationships with current and prospective customers. Addressing customer inquiries, concerns, and complaints in a prompt and professional manner. Facilitating the auction process for units with unpaid accounts while adhering to legal and company guidelines. Using market knowledge to understand potential customer demographics and discover pricing strategies by monitoring local competitors. Facilitating customer experiences by assisting with rental agreements, protection plans, and applying applicable discounts. Maintaining detailed records of sales activities, customer interactions, and transactions. Ensuring daily business reconciliation by accurately managing rent payments, collections, and other financial transactions. Identifying and participating in property improvements to optimize customer satisfaction and sales efficiency. Conducting regular walkthroughs to manage unit inventory and ensure adherence to cleanliness, brand standards, and facility functionality, including security measures. Completing other tasks as assigned to support operational excellence. What You Will Need: A high school diploma or equivalent, with a preference for previous sales, customer service, or property management experience. Basic computer skills, including proficiency in Microsoft Office. The ability to work independently and as part of a team, with flexibility for weekend or evening shifts. Strong organizational and problem-solving skills, along with excellent interpersonal and communication abilities. Attention to detail in managing inventory, maintaining brand standards, and following security protocols. Experience in delinquency management processes, including collection calls and daily financial reconciliations. A successful outcome on a criminal background check and verification of your Motor Vehicle Record. What We Offer: A workplace culture anchored in our core values, where we make a difference and positively impact people's lives. Support from your teammates and senior leadership to grow both personally and professionally. A competitive compensation package, including a comprehensive benefits plan, 401K matching, and a discretionary bonus program. A commitment to a safety-first work environment. We celebrate diversity and strive for an inclusive workplace where everyone feels respected and valued. If you need accommodation during the recruitment process, please contact us at peopleandculture@. Equal Opportunity Employer