Customer Service Representative - Valent Biosciences LLC
Sumitomo Chemical: Group Companies of the Americas, Libertyville, IL, United States
About Valent BioSciences
Valent BioSciences LLC
is a worldwide leader in the research, development, manufacturing, and commercialization of biorational products for the agriculture, public health, and forestry markets. We have more than 60 years of experience bringing biorational products to market, and our products are used in sustainable operations in 95 countries around the world. Biorational products maximize plant quality, productivity, and sustainability. Valent BioSciences LLC operates as a wholly owned subsidiary of Sumitomo Chemical, and follows the Sumitomo Spirit mindset to benefit both self and others, recognizing that private and public interests are one and the same. It’s about contributing to society as well as making a profit.
Description Of Job
Serves as primary point of contact for customers and affiliates in LATAM region. Enter and maintain customer orders via SAP. Works directly with customers and affiliates providing detailed and accurate information to ensure customer satisfaction. Daily correspondence with Master Production Scheduling (MPS), Purchasing, Labeling, Logistics, Quality, Regional Marketing Managers (RMM) and toll manufacturers to determine production availability. Arrange movement of material with freight forwarders. Daily review of orders to ensure proper pricing, promise dates, delivery dates, ETD, ETA and forecasting information. Coordinates and analyzes all regional OTD and tree loss data for weekly and monthly reporting. Main contact between Logistics and affiliate on transit times, ETD and shipping delays.
Principal Responsibilities
Entry and maintenance of sales orders via SAP system; includes standard orders, credits, debits, returns and quotes Invoicing of sales orders; commercial invoices and proforma invoices Coordinate with freight forwarders on freight quotes, documents, ETD, ETA and booking documents Direct contact for affiliates on order status, promise dates and order updates Provide accurate and complete information to customers by using the appropriate tools Review product availability via SAP MRP system Monitor daily open order report for assigned region Run month end reports to ensure invoicing has been completed Uploading documents to the Valent web portal Monitor general Customer Service email inbox and voicemails Lead weekly meetings with affiliates, with presentation material generated by Power BI and PowerPoint to review on-time metrics, process times, PO matching and discrepancies Leads strategic analysis of weekly/monthly tree loss analysis Develop and lead standardization of tree loss analysis, views, and messaging Delivers monthly OTD, tree loss and key risks to regional business managers Follow set work instructions and provide valuable feedback for change to improve inefficiencies Effectively communicate with internal and external customers Effective oral and written communication skills Other duties as assigned
Experience
3+ years of related experience Proficient in SAP, Excel, Power BI International customer service and export experience a plus Fluent in Spanish mandatory Education: Preferred associate degree OR equivalent experience
Travel
N/A
Location
Libertyville, IL
What We Offer
We recognize that compensation and benefits play a crucial role in your career decisions. That’s why we’re dedicated to equitable pay practices and transparency in how we reward our employees. Base hourly rate:
The estimated hourly base rate for this position ranges from
$31.97 - $38.37 . Individual pay is based upon location, skills, experience, and other relevant factors. Incentives:
All full-time employees are eligible for an incentive program or profit-sharing program in addition to their base salary.
Benefits
High-quality healthcare coverage starting on day one, with options for medical (HSA/HRA), vision, and dental plans 5% company contribution to your 401(k), plus a quarterly discretionary bonus Immediate 100% vesting of all retirement contributions Financial assistance programs to support your goals Life and disability insurance for added security Generous paid time off, including vacation, holidays, and volunteer days Flexible work arrangements available
Our Commitment to a Sustainable Future
At Valent Group of Companies, we’re proud to power a sustainable future through our work. Sustainability and corporate social responsibility (CSR) have been at the core of our culture since the beginning. Today, they continue to drive everything we do. Join us in making a meaningful impact and contributing to a better world.
Equal Opportunity Employer: Valent U.S.A., Valent North America LLC, Valent BioSciences LLC and Mycorrhizal Applications LLC are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and/or identity, national origin, citizenship, immigration status, disabilities, or protected veteran status.
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Valent BioSciences LLC
is a worldwide leader in the research, development, manufacturing, and commercialization of biorational products for the agriculture, public health, and forestry markets. We have more than 60 years of experience bringing biorational products to market, and our products are used in sustainable operations in 95 countries around the world. Biorational products maximize plant quality, productivity, and sustainability. Valent BioSciences LLC operates as a wholly owned subsidiary of Sumitomo Chemical, and follows the Sumitomo Spirit mindset to benefit both self and others, recognizing that private and public interests are one and the same. It’s about contributing to society as well as making a profit.
Description Of Job
Serves as primary point of contact for customers and affiliates in LATAM region. Enter and maintain customer orders via SAP. Works directly with customers and affiliates providing detailed and accurate information to ensure customer satisfaction. Daily correspondence with Master Production Scheduling (MPS), Purchasing, Labeling, Logistics, Quality, Regional Marketing Managers (RMM) and toll manufacturers to determine production availability. Arrange movement of material with freight forwarders. Daily review of orders to ensure proper pricing, promise dates, delivery dates, ETD, ETA and forecasting information. Coordinates and analyzes all regional OTD and tree loss data for weekly and monthly reporting. Main contact between Logistics and affiliate on transit times, ETD and shipping delays.
Principal Responsibilities
Entry and maintenance of sales orders via SAP system; includes standard orders, credits, debits, returns and quotes Invoicing of sales orders; commercial invoices and proforma invoices Coordinate with freight forwarders on freight quotes, documents, ETD, ETA and booking documents Direct contact for affiliates on order status, promise dates and order updates Provide accurate and complete information to customers by using the appropriate tools Review product availability via SAP MRP system Monitor daily open order report for assigned region Run month end reports to ensure invoicing has been completed Uploading documents to the Valent web portal Monitor general Customer Service email inbox and voicemails Lead weekly meetings with affiliates, with presentation material generated by Power BI and PowerPoint to review on-time metrics, process times, PO matching and discrepancies Leads strategic analysis of weekly/monthly tree loss analysis Develop and lead standardization of tree loss analysis, views, and messaging Delivers monthly OTD, tree loss and key risks to regional business managers Follow set work instructions and provide valuable feedback for change to improve inefficiencies Effectively communicate with internal and external customers Effective oral and written communication skills Other duties as assigned
Experience
3+ years of related experience Proficient in SAP, Excel, Power BI International customer service and export experience a plus Fluent in Spanish mandatory Education: Preferred associate degree OR equivalent experience
Travel
N/A
Location
Libertyville, IL
What We Offer
We recognize that compensation and benefits play a crucial role in your career decisions. That’s why we’re dedicated to equitable pay practices and transparency in how we reward our employees. Base hourly rate:
The estimated hourly base rate for this position ranges from
$31.97 - $38.37 . Individual pay is based upon location, skills, experience, and other relevant factors. Incentives:
All full-time employees are eligible for an incentive program or profit-sharing program in addition to their base salary.
Benefits
High-quality healthcare coverage starting on day one, with options for medical (HSA/HRA), vision, and dental plans 5% company contribution to your 401(k), plus a quarterly discretionary bonus Immediate 100% vesting of all retirement contributions Financial assistance programs to support your goals Life and disability insurance for added security Generous paid time off, including vacation, holidays, and volunteer days Flexible work arrangements available
Our Commitment to a Sustainable Future
At Valent Group of Companies, we’re proud to power a sustainable future through our work. Sustainability and corporate social responsibility (CSR) have been at the core of our culture since the beginning. Today, they continue to drive everything we do. Join us in making a meaningful impact and contributing to a better world.
Equal Opportunity Employer: Valent U.S.A., Valent North America LLC, Valent BioSciences LLC and Mycorrhizal Applications LLC are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and/or identity, national origin, citizenship, immigration status, disabilities, or protected veteran status.
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