Branch Membership Sales Representative - Indian Land
AAA-The Auto Club Group, Columbia, SC, United States
Overview
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type: Full time
Exempt/Non Exempt: Hourly
Responsibilities
The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as other branch positions, field insurance sales agent, travel agent, call centers (ERS, Sales and Service, etc.), automotive services, claims, underwriting, and more.
Promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members, including taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products; processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Growth and Career Path The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to opportunities to grow and pursue other ACG roles such as:
Other Branch positions – Field Insurance Sales Agent, Travel Agent
Other Departments such as Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
Compensation and Benefits Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually, tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
Required Qualifications Education
High School Diploma or equivalent
Work Experience
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customer service environment
Work irregular hours including holidays and weekends (may include community events)
Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. AAA continues to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce to provide quality service and help members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints.
More Information To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent. Salary offers are determined based on location and related factors. The statements describe principal and essential functions but not all functions that may be inherent in the job. Reasonable accommodations will be made for otherwise qualified applicants, as needed. The Auto Club Group is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential. AAA The Auto Club Group is committed to providing a safe workplace. A background and drug screen may be required for employment."
#J-18808-Ljbffr
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type: Full time
Exempt/Non Exempt: Hourly
Responsibilities
The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as other branch positions, field insurance sales agent, travel agent, call centers (ERS, Sales and Service, etc.), automotive services, claims, underwriting, and more.
Promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members, including taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products; processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Growth and Career Path The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to opportunities to grow and pursue other ACG roles such as:
Other Branch positions – Field Insurance Sales Agent, Travel Agent
Other Departments such as Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
Compensation and Benefits Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually, tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
Required Qualifications Education
High School Diploma or equivalent
Work Experience
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customer service environment
Work irregular hours including holidays and weekends (may include community events)
Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. AAA continues to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce to provide quality service and help members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints.
More Information To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent. Salary offers are determined based on location and related factors. The statements describe principal and essential functions but not all functions that may be inherent in the job. Reasonable accommodations will be made for otherwise qualified applicants, as needed. The Auto Club Group is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential. AAA The Auto Club Group is committed to providing a safe workplace. A background and drug screen may be required for employment."
#J-18808-Ljbffr