Customer Service Representative
DHL Supply Chain, Goodyear, AZ, United States
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Role Purpose Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Responsibilities The core responsibilities of this role include: Working with the customer and acting as a liaison between all communication with the team in the assigned department.
Position Details Position: First (1st) Customer Service Representative
Shift: Monday-Friday 5AM to 1:30PM
Pay: TBD
Qualifications and Skills In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Attentive to detail, good communication skills through email and over the phone, expert with Outlook, experience with dispatching and adjusting inbounds/outbounds.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
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Role Purpose Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Responsibilities The core responsibilities of this role include: Working with the customer and acting as a liaison between all communication with the team in the assigned department.
Position Details Position: First (1st) Customer Service Representative
Shift: Monday-Friday 5AM to 1:30PM
Pay: TBD
Qualifications and Skills In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Attentive to detail, good communication skills through email and over the phone, expert with Outlook, experience with dispatching and adjusting inbounds/outbounds.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr