B2B Customer Service Representative
Murrelektronik North America, Suwanee, GA, United States
Summary
At Murrelektronik, our Customer Service Representatives are proactive problem solvers, relationship builders, and trusted partners for our clients. In this role, you'll manage a defined segment of customers, ensuring they receive timely support, accurate information, and a high-touch experience from quote to delivery.
You’ll also be a key connector, bridging the gap between our internal teams and clients to ensure every interaction feels personal, professional, and positive.
What You’ll Do
Respond to inbound customer inquiries via phone, email, and case management with efficiency and professionalism.
Process and track orders accurately, ensuring customers are always informed and supported.
Create timely and accurate pricing and availability quotes (P&A), including special pricing requests.
Proactively engage with your assigned client segment, offering tailored product and service recommendations.
Develop and share client-specific reports to support ongoing relationships and business planning.
Collaborate with internal teams, including Customer Service Representatives and Customer Success Managers, stepping in to assist as needed.
Attend regular training to stay sharp on our product offerings and customer service tools.
Continuously build your knowledge of our products and solutions.
What You Bring
3–5 years of experience in customer service, preferably in a B2B or technical environment.
Strong skills in SAP (or similar ERP/CRM systems) and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
Excellent written and verbal communication skills.
Detail-oriented mindset with a drive for accuracy and follow-through.
Customer-first attitude—empathetic, energetic, and solutions-focused.
Ability to multitask, prioritize, and thrive under pressure.
High emotional intelligence and a team-player approach.
Occasional travel may be required for training or team events.
Why You’ll Love It Here
Medical, dental, and vision benefits (with HSA contributions)
Telemedicine and dedicated healthcare support—even if you waive our plan
Generous PTO, paid holidays, and volunteer time off
Paid parental leave
Fitness reimbursement
Work from home days
401(k) with a 4% company match
Tuition reimbursement and professional development support
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You’ll also be a key connector, bridging the gap between our internal teams and clients to ensure every interaction feels personal, professional, and positive.
What You’ll Do
Respond to inbound customer inquiries via phone, email, and case management with efficiency and professionalism.
Process and track orders accurately, ensuring customers are always informed and supported.
Create timely and accurate pricing and availability quotes (P&A), including special pricing requests.
Proactively engage with your assigned client segment, offering tailored product and service recommendations.
Develop and share client-specific reports to support ongoing relationships and business planning.
Collaborate with internal teams, including Customer Service Representatives and Customer Success Managers, stepping in to assist as needed.
Attend regular training to stay sharp on our product offerings and customer service tools.
Continuously build your knowledge of our products and solutions.
What You Bring
3–5 years of experience in customer service, preferably in a B2B or technical environment.
Strong skills in SAP (or similar ERP/CRM systems) and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
Excellent written and verbal communication skills.
Detail-oriented mindset with a drive for accuracy and follow-through.
Customer-first attitude—empathetic, energetic, and solutions-focused.
Ability to multitask, prioritize, and thrive under pressure.
High emotional intelligence and a team-player approach.
Occasional travel may be required for training or team events.
Why You’ll Love It Here
Medical, dental, and vision benefits (with HSA contributions)
Telemedicine and dedicated healthcare support—even if you waive our plan
Generous PTO, paid holidays, and volunteer time off
Paid parental leave
Fitness reimbursement
Work from home days
401(k) with a 4% company match
Tuition reimbursement and professional development support
#J-18808-Ljbffr