Customer Service Representative
Community Choice Financial Family of Brands, Portland, OR, United States
Overview
Customer Service Representative
Rapid Cash
Portland, OR
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation The hourly wage for the position is $19.70 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules to boost professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options (including telemedicine and spending accounts like HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Voluntary benefits including dental, vision, disability, life, and other options.
Employee Assistance Program with mental health resources and life coaching.
Discount Marketplace with exclusive retailer discounts.
Paid time off starting at 12 days in the first year.
Relaxed, business casual dress code (jeans and sneakers allowed).
Benefits subject to plan terms and change at the company's discretion.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct opening/closing procedures, including management of vault and cash drawer as needed.
Uphold compliance with company policies and applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week.
Store hours and minimum hours may change by brand at the company’s discretion.
What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. Background checks are conducted in accordance with applicable law.
Ability to meet the physical demands of the position, including standing for long periods and occasional lifting.
Nice To Haves - Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 stores serving 24 states and online product offerings in 20 states. The Community Choice Financial® Family of Brands is committed to helping people access short-term financial services when they need them most.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
Important: The Community Choice Financial® Family of Brands will never ask you for banking or payment information during the interview process. In-store positions are in person only. The company is an equal-opportunity employer and embraces a diverse workforce.
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As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation The hourly wage for the position is $19.70 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules to boost professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options (including telemedicine and spending accounts like HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Voluntary benefits including dental, vision, disability, life, and other options.
Employee Assistance Program with mental health resources and life coaching.
Discount Marketplace with exclusive retailer discounts.
Paid time off starting at 12 days in the first year.
Relaxed, business casual dress code (jeans and sneakers allowed).
Benefits subject to plan terms and change at the company's discretion.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct opening/closing procedures, including management of vault and cash drawer as needed.
Uphold compliance with company policies and applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week.
Store hours and minimum hours may change by brand at the company’s discretion.
What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. Background checks are conducted in accordance with applicable law.
Ability to meet the physical demands of the position, including standing for long periods and occasional lifting.
Nice To Haves - Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 stores serving 24 states and online product offerings in 20 states. The Community Choice Financial® Family of Brands is committed to helping people access short-term financial services when they need them most.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
Important: The Community Choice Financial® Family of Brands will never ask you for banking or payment information during the interview process. In-store positions are in person only. The company is an equal-opportunity employer and embraces a diverse workforce.
#J-18808-Ljbffr