Customer Service Representative
Strategic Staffing Solutions, Detroit, MI, United States
Overview
Strategic Staffing Solutions is currently looking for a Customer Service Representative, a W2 contract opportunity with one of our largest clients!
Customer Service Representative
Location : Detroit, MI Within an hour's drive of Detroit for initial training
Duration : 6 months. The initial assignment is 6 months and based on productivity – potential to hire direct
Shifts:
~9:00 AM–7:00 PM to cover peak/back-end workflow.
Schedule : Remote after the Onsite Training period.
This is a W2 contract opportunity
with our company that MUST be worked on a W2 ONLY, NO C2C/NO 1099 eligibility for this position.
Job Summary:
As an entry-level professional in customer care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.
Key Accountabilities
Initiate and respond to customer inquiries related to various products and services.
Gather and analyze current and historical data from customer records to respond to service requests and inquires.
Follow-up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries and requests.
Conduct customer business within Michigan Public Service Commission rules and established guidelines.
Communicate with customers effectively and accurately.
Qualifications High school diploma, or equivalent, with two years of experience in a customer contact professional environment - OR - Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment - OR - Associate degree, or above, with one year of experience in a customer contact professional environment
Additional requirements
Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
Must pass background and drug test per federal regulations.
Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
Maintain an internet access at a home location with at least 20 mbps
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Customer Service Representative
Location : Detroit, MI Within an hour's drive of Detroit for initial training
Duration : 6 months. The initial assignment is 6 months and based on productivity – potential to hire direct
Shifts:
~9:00 AM–7:00 PM to cover peak/back-end workflow.
Schedule : Remote after the Onsite Training period.
This is a W2 contract opportunity
with our company that MUST be worked on a W2 ONLY, NO C2C/NO 1099 eligibility for this position.
Job Summary:
As an entry-level professional in customer care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.
Key Accountabilities
Initiate and respond to customer inquiries related to various products and services.
Gather and analyze current and historical data from customer records to respond to service requests and inquires.
Follow-up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries and requests.
Conduct customer business within Michigan Public Service Commission rules and established guidelines.
Communicate with customers effectively and accurately.
Qualifications High school diploma, or equivalent, with two years of experience in a customer contact professional environment - OR - Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment - OR - Associate degree, or above, with one year of experience in a customer contact professional environment
Additional requirements
Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
Must pass background and drug test per federal regulations.
Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
Maintain an internet access at a home location with at least 20 mbps
#J-18808-Ljbffr