Assistant Golf Pro
Innisbrook Resort and Golf Club, Palm Harbor, FL, United States
POSITION OBJECTIVE Assists in administering all daily operations including, but not limited to facilitating sales, conducting golf lessons, assisting with merchandise, coordinating golf groups / events, operating POS system, managing handicap and tee sheet applications.
ESSENTIAL JOB FUNCTIONS
Assists in administering all point of sales application revisions and needs as it applies to green fee sales, merchandise sales, and member/guest billing. Reconciles daily tee sheets, performs check-in, and receives payments from members and guests.
Resolves discrepancies as it applies to duplicate charges and over or under payment. Promotes all club golf activities. Assists in the creation of lesson plans and provides both individual and group instruction. Maintains a clean, orderly, and well-stocked golf shop. Prepares for all golf outings including coordinating scorecards, cart labels, rules sheets, score sheets, format sheets, favors, pairing sheets and hole assignments. Monitors all members’ scores, reports handicapping to USGA. Follows established opening and closing procedures. Assists with associate training. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Responsible for implementing and maintaining excellent service to achieve member and guest of member satisfaction. Communicates any changes or new policies and procedures to the department. Maintains flexibility to take on new and different tasks as directed by the Department Manager. Incorporates safe work practices in job performance. Attends staff meetings. EDUCATION/EXPERIENCE Certificate from college, technical school or accredited facility; or three to six months related experience and/or training; or equivalent combination and experience. REQUIREMENTS
Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader.
There is minimal direct supervision. Extensive knowledge of Golf Operations. Ability to supervise, train and motivate multiple levels of managers and employees. Knowledge of hotel and competitive market. Must possess basic computational ability. Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel. Excellent interpersonal and sales-related skills. Experience with computerized POS and tee time system. Exceptional organizational and supervisory skills. May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 75 lbs. occasionally, and 20 lbs regularly. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. WORK ENVIRONMENT
Must be able to change activity frequently and cope with interruptions. Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. CERTIFICATES / LICENSES Current PGA Membership
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Assists in administering all point of sales application revisions and needs as it applies to green fee sales, merchandise sales, and member/guest billing. Reconciles daily tee sheets, performs check-in, and receives payments from members and guests.
Resolves discrepancies as it applies to duplicate charges and over or under payment. Promotes all club golf activities. Assists in the creation of lesson plans and provides both individual and group instruction. Maintains a clean, orderly, and well-stocked golf shop. Prepares for all golf outings including coordinating scorecards, cart labels, rules sheets, score sheets, format sheets, favors, pairing sheets and hole assignments. Monitors all members’ scores, reports handicapping to USGA. Follows established opening and closing procedures. Assists with associate training. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Responsible for implementing and maintaining excellent service to achieve member and guest of member satisfaction. Communicates any changes or new policies and procedures to the department. Maintains flexibility to take on new and different tasks as directed by the Department Manager. Incorporates safe work practices in job performance. Attends staff meetings. EDUCATION/EXPERIENCE Certificate from college, technical school or accredited facility; or three to six months related experience and/or training; or equivalent combination and experience. REQUIREMENTS
Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader.
There is minimal direct supervision. Extensive knowledge of Golf Operations. Ability to supervise, train and motivate multiple levels of managers and employees. Knowledge of hotel and competitive market. Must possess basic computational ability. Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel. Excellent interpersonal and sales-related skills. Experience with computerized POS and tee time system. Exceptional organizational and supervisory skills. May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 75 lbs. occasionally, and 20 lbs regularly. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. WORK ENVIRONMENT
Must be able to change activity frequently and cope with interruptions. Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. CERTIFICATES / LICENSES Current PGA Membership
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