Parts Counterperson - MINI OF FORT MYERS
Sonic Automotive, Fort Myers, FL, United States
Overview
The Parts Counterperson provides exceptional service at the parts counter, assisting customers with inquiries, processing orders, and ensuring the seamless flow of parts to our service technicians. Your role involves maintaining optimal inventory levels, collaborating with vendors, and staying informed about the latest automotive advancements. Duties and Responsibilities
Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection. Handle phone inquiries and provide information on parts availability, pricing, and compatibility. Efficiently and accurately process parts orders, ensuring timely delivery to customers and service technicians. Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments. Monitor and maintain adequate levels of inventory to meet customer demand. Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership\'s system. Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance. Stay informed about new products and advancements in automotive parts to provide up-to-date information. Handle cash and process payments accurately, providing customers with receipts for transactions. Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders. Purpose
The Parts Counterperson is responsible for picking up and delivering parts and for carrying out those duties and assignments set forth by the department manager. This person will administer internal procedures and reports. Duties and Responsibilities (Delivery)
Coordinate last-minute pick-ups or deliveries with the parts manager, wholesale representative, inventory control administrator, parts counter staff, or shipping and receiving clerk. Check with the body shop to determine immediate parts needs. Deliver parts to the body shop and distribute parts to technicians. Verify invoice matches purchase order for each pick-up. Check payments received against invoices for each delivery. Keep an accurate log of daily deliveries and pick-ups and collect signatures on each delivery entry. Unloading deliveries and turning in paperwork and undelivered parts. Handle basic maintenance of the delivery truck (fuel, oil, organization). Advise parts manager if delivery trucks need major repairs and maintenance. Assist service department with attendant responsibilities (managing the drop-off and pick-up of customers\' cars). Help with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts. Follow all company safety policies and procedures, and immediately report any accidents to a manager or supervisor. Qualifications
1+ year of experience in an automotive dealership parts department. Strong customer service skills with the ability to build rapport and provide excellent assistance. Knowledge of automotive parts and their applications. Familiarity with inventory management systems and basic computer skills. Detail-oriented with excellent organizational and multitasking abilities. Must be authorized to work in the USA. Must be willing to undergo pre-employment compliance requirements: drug testing, background check, MVR. Additional Information
Compensation (DRAW): Schedule: FULL TIME 5 days a week / 2 days off Weekend availability required Benefits
Medical, dental, vision insurance 401k plan with company match Paid Time Off accrual Closed for Thanksgiving day and Christmas day Employee discounts on purchasing and leasing cars Opportunities for career advancement within a Fortune 500 company *All your information will be kept confidential according to EEOC guidelines*
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The Parts Counterperson provides exceptional service at the parts counter, assisting customers with inquiries, processing orders, and ensuring the seamless flow of parts to our service technicians. Your role involves maintaining optimal inventory levels, collaborating with vendors, and staying informed about the latest automotive advancements. Duties and Responsibilities
Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection. Handle phone inquiries and provide information on parts availability, pricing, and compatibility. Efficiently and accurately process parts orders, ensuring timely delivery to customers and service technicians. Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments. Monitor and maintain adequate levels of inventory to meet customer demand. Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership\'s system. Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance. Stay informed about new products and advancements in automotive parts to provide up-to-date information. Handle cash and process payments accurately, providing customers with receipts for transactions. Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders. Purpose
The Parts Counterperson is responsible for picking up and delivering parts and for carrying out those duties and assignments set forth by the department manager. This person will administer internal procedures and reports. Duties and Responsibilities (Delivery)
Coordinate last-minute pick-ups or deliveries with the parts manager, wholesale representative, inventory control administrator, parts counter staff, or shipping and receiving clerk. Check with the body shop to determine immediate parts needs. Deliver parts to the body shop and distribute parts to technicians. Verify invoice matches purchase order for each pick-up. Check payments received against invoices for each delivery. Keep an accurate log of daily deliveries and pick-ups and collect signatures on each delivery entry. Unloading deliveries and turning in paperwork and undelivered parts. Handle basic maintenance of the delivery truck (fuel, oil, organization). Advise parts manager if delivery trucks need major repairs and maintenance. Assist service department with attendant responsibilities (managing the drop-off and pick-up of customers\' cars). Help with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts. Follow all company safety policies and procedures, and immediately report any accidents to a manager or supervisor. Qualifications
1+ year of experience in an automotive dealership parts department. Strong customer service skills with the ability to build rapport and provide excellent assistance. Knowledge of automotive parts and their applications. Familiarity with inventory management systems and basic computer skills. Detail-oriented with excellent organizational and multitasking abilities. Must be authorized to work in the USA. Must be willing to undergo pre-employment compliance requirements: drug testing, background check, MVR. Additional Information
Compensation (DRAW): Schedule: FULL TIME 5 days a week / 2 days off Weekend availability required Benefits
Medical, dental, vision insurance 401k plan with company match Paid Time Off accrual Closed for Thanksgiving day and Christmas day Employee discounts on purchasing and leasing cars Opportunities for career advancement within a Fortune 500 company *All your information will be kept confidential according to EEOC guidelines*
#J-18808-Ljbffr