Customer Service Representative
Collabera, Phoenix, AZ, United States
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable
Responsibilities
Navigate multiple systems to access and update customer accounts. Follow all Risk, Compliance, and authentication procedures. Protect sensitive customer information at all times. Accurately identify and resolve issues including declines, limits, payments, billing, disputes, fraud, rewards, and account updates. Clearly communicate resolutions and next steps to customers. Maintain accuracy, understanding major errors may result in disciplinary action.
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Navigate multiple systems to access and update customer accounts. Follow all Risk, Compliance, and authentication procedures. Protect sensitive customer information at all times. Accurately identify and resolve issues including declines, limits, payments, billing, disputes, fraud, rewards, and account updates. Clearly communicate resolutions and next steps to customers. Maintain accuracy, understanding major errors may result in disciplinary action.
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