Showroom Customer Service Representative
Ferguson, Anchorage, AK, United States
Overview
Job Description: This is a commission eligible role. The estimated total compensation range is $47K - $61K annually. Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Ferguson, a Fortune 500 company, provides best-in-class products, service and capabilities across multiple industries. Ferguson has approximately 36,000 associates across 1,700 locations. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you love meeting people and providing phenomenal customer service, with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you! Hours are Monday to Friday 8:00 a.m. to 5:00 p.m.
Responsibilities
Assist customers on the showroom floor Strive to increase knowledge of entire product offering Support efforts of Outside Sales Associates Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information
Requirements
0-3 years of prior customer service experience preferred Knowledge of plumbing fixtures, lighting, and appliances preferred Results oriented, able to meet goals, build relationships, and enjoy a team environment Excellent communication for phone/in-person sales, time management and organizational skills Ambition to succeed and self-motivated General digital literacy Ability to multi-task Passion for customer service Ability to learn quickly
Benefits and Equal Opportunity
At Ferguson, we care for each other. We value our well-being as much as our hard work. We offer benefits that support mental, physical and financial well-being, including health, dental, vision, paid time off, life insurance and a 401(k) with company match, as well as additional inclusive enhancements. This includes mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A), prohibiting discrimination against qualified Veterans and individuals with disabilities. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.
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Job Description: This is a commission eligible role. The estimated total compensation range is $47K - $61K annually. Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Ferguson, a Fortune 500 company, provides best-in-class products, service and capabilities across multiple industries. Ferguson has approximately 36,000 associates across 1,700 locations. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you love meeting people and providing phenomenal customer service, with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you! Hours are Monday to Friday 8:00 a.m. to 5:00 p.m.
Responsibilities
Assist customers on the showroom floor Strive to increase knowledge of entire product offering Support efforts of Outside Sales Associates Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information
Requirements
0-3 years of prior customer service experience preferred Knowledge of plumbing fixtures, lighting, and appliances preferred Results oriented, able to meet goals, build relationships, and enjoy a team environment Excellent communication for phone/in-person sales, time management and organizational skills Ambition to succeed and self-motivated General digital literacy Ability to multi-task Passion for customer service Ability to learn quickly
Benefits and Equal Opportunity
At Ferguson, we care for each other. We value our well-being as much as our hard work. We offer benefits that support mental, physical and financial well-being, including health, dental, vision, paid time off, life insurance and a 401(k) with company match, as well as additional inclusive enhancements. This includes mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A), prohibiting discrimination against qualified Veterans and individuals with disabilities. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.
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