Associate Account Manager - West Hollywood
Expedia, Inc., West Hollywood, CA, United States
Associate Account Manager – West Hollywood
Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.
Introduction to the Team:
The Associate Account Manager’s primary responsibility is to initiate, develop and maintain a high-quality portfolio of hotel products (i.e., relevant, attractive, and competitive) for Expedia’s fast-growing global customer base.
In doing so, Associate Account Managers will continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia LPS’ unique data insights, marketing, distribution, and revenue management toolset.
Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Make an impact! This role focuses on the core of the Account Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breadth of global traveler demand.
In this role, you will:
Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace).
Ensure that their partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion.
Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs.
Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.
Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:
Unique market insights (partner reports, competitive data, key performance drivers)
Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
Marketing and merchandising opportunities
Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities
Self‑service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)
Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership.
Other reasonable duties, as assigned.
Experience and qualifications:
0-2 years of experience in account management, partner/client success, consultative sales, or related field.
Bachelor’s Degree with a major in tourism or hospitality a plus but not required, or equivalent related professional experience.
Must be willing to travel approximately up to 50% of the time to support market visits.
High impact personality: intellectual agility, entrepreneurship, empathy in relationships, team player.
Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven.
Organization and time management skills, rigor, attention to details.
Proven follow-up/persistence when facing challenging situations.
Ability to multi-task effectively; must be able to change gears quickly without skipping a beat.
Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by LPS leadership team.
Sincere relationship builder; earns the confidence of others.
Bridges and sustains solid partnerships based on mutual support through a collaborative style.
Appetite for innovative technology, fast-changing business environment, data-driven decision making.
Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data.
Proficiency in English. Other language skills may be required depending on the location of the position.
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
Ability to effectively communicate to various levels and through a variety of communication channels.
Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance.
Help other team members (peers/MAs) acquire skills or achieve targets/goals.
Please note that this role is only available in our West Hollywood location, in alignment with our flexible work model which requires employees to be in‑office at least three days a week. Relocation assistance will be considered for candidates relocating to this location for this role.
The total cash range (inclusive of base salary and variable incentive target) for this position in West Hollywood is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify. The employer will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's I‑9 to confirm work authorization.
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Introduction to the Team:
The Associate Account Manager’s primary responsibility is to initiate, develop and maintain a high-quality portfolio of hotel products (i.e., relevant, attractive, and competitive) for Expedia’s fast-growing global customer base.
In doing so, Associate Account Managers will continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia LPS’ unique data insights, marketing, distribution, and revenue management toolset.
Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Make an impact! This role focuses on the core of the Account Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breadth of global traveler demand.
In this role, you will:
Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace).
Ensure that their partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion.
Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs.
Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.
Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:
Unique market insights (partner reports, competitive data, key performance drivers)
Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
Marketing and merchandising opportunities
Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities
Self‑service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)
Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership.
Other reasonable duties, as assigned.
Experience and qualifications:
0-2 years of experience in account management, partner/client success, consultative sales, or related field.
Bachelor’s Degree with a major in tourism or hospitality a plus but not required, or equivalent related professional experience.
Must be willing to travel approximately up to 50% of the time to support market visits.
High impact personality: intellectual agility, entrepreneurship, empathy in relationships, team player.
Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven.
Organization and time management skills, rigor, attention to details.
Proven follow-up/persistence when facing challenging situations.
Ability to multi-task effectively; must be able to change gears quickly without skipping a beat.
Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by LPS leadership team.
Sincere relationship builder; earns the confidence of others.
Bridges and sustains solid partnerships based on mutual support through a collaborative style.
Appetite for innovative technology, fast-changing business environment, data-driven decision making.
Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data.
Proficiency in English. Other language skills may be required depending on the location of the position.
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
Ability to effectively communicate to various levels and through a variety of communication channels.
Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance.
Help other team members (peers/MAs) acquire skills or achieve targets/goals.
Please note that this role is only available in our West Hollywood location, in alignment with our flexible work model which requires employees to be in‑office at least three days a week. Relocation assistance will be considered for candidates relocating to this location for this role.
The total cash range (inclusive of base salary and variable incentive target) for this position in West Hollywood is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify. The employer will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's I‑9 to confirm work authorization.
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