Associate Account Manager
Expedia, Inc., San Francisco, CA, United States
Associate Account Manager
The Associate Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Account Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.
Make an impact! The Account Management team ensures that global travelers always find the most suitable property for their dream trip and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.
In this role, you will:
Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g., revenue management advice, marketing opportunities on the Expedia Group marketplace).
Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion.
Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs.
Secure deals and promotions to support the brands’ merchandising and marketing efforts.
Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:
Unique market insights (partner reports, competitive data, key performance drivers)
In-house revenue management tools (Rev+)
Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities
Self-service tools (Expedia Partner Central)
Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives).
Guide and support Hotel Partners to deliver the best traveler experience.
Promote self-service.
Conduct regular self-learning to improve skills.
Travel for partner visits 0-20% of the time.
Experience and Qualifications
0-2 years of experience in account management, partner/client success, consultative sales, or related field.
Proficient in English language skills.
Passionate about travel.
Work independently and collaboratively with a diverse team.
Possess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-making.
Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by TPM leadership team.
Continue to follow up when facing testing situations.
Present ideas and directives clearly and persuasively, both written and verbally.
Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group.
Possess a growth mindset, consistently using feedback to improve in role.
Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style.
Drive for results.
The total cash range (inclusive of base salary and variable incentive target) for this position in San Francisco is $77,500.00 to $108,500.00. Employees in this role have the potential to increase their pay up to $124,000.00, based on ongoing, demonstrated, and sustained performance in the role.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.
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Make an impact! The Account Management team ensures that global travelers always find the most suitable property for their dream trip and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.
In this role, you will:
Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g., revenue management advice, marketing opportunities on the Expedia Group marketplace).
Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion.
Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs.
Secure deals and promotions to support the brands’ merchandising and marketing efforts.
Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:
Unique market insights (partner reports, competitive data, key performance drivers)
In-house revenue management tools (Rev+)
Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities
Self-service tools (Expedia Partner Central)
Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives).
Guide and support Hotel Partners to deliver the best traveler experience.
Promote self-service.
Conduct regular self-learning to improve skills.
Travel for partner visits 0-20% of the time.
Experience and Qualifications
0-2 years of experience in account management, partner/client success, consultative sales, or related field.
Proficient in English language skills.
Passionate about travel.
Work independently and collaboratively with a diverse team.
Possess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-making.
Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by TPM leadership team.
Continue to follow up when facing testing situations.
Present ideas and directives clearly and persuasively, both written and verbally.
Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group.
Possess a growth mindset, consistently using feedback to improve in role.
Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style.
Drive for results.
The total cash range (inclusive of base salary and variable incentive target) for this position in San Francisco is $77,500.00 to $108,500.00. Employees in this role have the potential to increase their pay up to $124,000.00, based on ongoing, demonstrated, and sustained performance in the role.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.
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