Fulfillment Lead - Columbia
Harvest Hope Food Bank, Columbia, SC, United States
Overview
Harvest Hope Food Bank is the largest hunger-relief organization in South Carolina, serving 20 counties. We distribute 30 million pounds of food annually across the Midlands, Pee Dee, and Upstate regions. We value innovation, collaboration, and diversity, offering a rewarding experience for employees dedicated to making a difference in their communities. Join our team in building a hunger-free tomorrow through engagement with nearly 400 partner agencies to address food insecurity and positively impact lives across the state. Logistics & Work Environment
This full-time position at our Columbia Branch involves work in a warehouse facility where mobility and awareness of environmental hazards are required. Work week: Monday through Friday, totaling 37.5 hours per week. Occasionally, this role is required to respond to organizational needs outside of normal working hours. Position Overview
The Fulfillment Lead supports the Fulfillment Manager by coordinating and directing all Fulfillment activities to ensure smooth and efficient distribution of products to partner agencies. Tasks include pulling orders, unloading deliveries, repacking products, operating warehouse equipment, supervising volunteers, and maintaining the workspace. Assists Fulfillment Manager with the team’s daily duties and oversight. Serves as backup manager when the Fulfillment Manager is out of the building, on PTO, etc. Pulls and stocks refrigerated goods for display in distribution areas and communicates plan to the Fulfillment Manager. Oversees Agency Relations Sales Order and Pick, Pack, and Ship processes, including task assignment, order pulling and staging, assisting agencies with shopping and product weighing, and recording transactions for inventory. Assists with growth of distribution through the mobile pantry program and general distribution to agencies. Completes all Sales Orders for agencies, Mobile Food Pantries, CSFP, and other program distributions. Ensures the distribution area is neat, clean, debris-free, and media-ready at all times. Alerts the Agency Relations Coordinator of any order fulfillment issues. Plans direct drops and solicits agencies to receive short-dated or bulk product loads to reduce waste and improve outbound pounds. Provides backup to warehouse operations as needed. Maintains neat, legible shrink wrap and pallet tags. Performs daily inspections for refrigeration sanitation and neatness, including cleanup of refuse, pallet squaring, and preparation for the next day’s work. Ensures tidiness and organization of work areas including cooler and distribution dry storage areas. Upholds food safety principles and assists in verifying food safety standards through visual inspection, handling, and temperature monitoring when applicable. Ensures required documentation for compliance with occupational safety, food safety, and regulatory requirements is complete and current. Maintains knowledge of warehouse inventory and assists with monthly inventory, counting, and reconciliation. Ensures a FEFO (First Expired, First Out) system is used for all inventory (refrigerated, frozen, dry, and CNS products). Other duties as assigned. Team Member Accountabilities
Demonstrates a commitment to the HHFB mission and to ending hunger in South Carolina. Displays a desire to work with culturally diverse populations with a compassionate, collaborative, and respectful approach. Supports a culture of continuous improvement by identifying and communicating process and safety improvements. Follows all safety policies and procedures, including reporting unsafe acts or hazards immediately. HHFB team members are considered emergency responders and may be called to perform duties during emergencies as declared by authorities. Position Requirements
Bachelor’s degree or equivalent experience in a related field. Three or more years of related experience and/or training. Time management skills and the ability to multitask. Ability to lead and direct other team members. Ability to work with minimal supervision. Effective communication and training skills with diverse groups as part of a team. Good interpersonal skills and the ability to give clear directions to volunteers. Ability to positively interact with internal and external customers. Good math and writing skills with the ability to keep accurate records. Proficiency in Microsoft Office. Knowledge and application of safe work practices and a safety-minded attitude. Thriving at Harvest Hope
Some of the rewards of working here
include professional and personal growth and well-being as we work to eliminate hunger. Full support and career development resources to expand your skills and maximize your potential. A diverse, inclusive community where teammates empower each other. Generous Total Rewards Plan covering health, finance, and work/life balance. 13 paid holidays Paid annual leave — the longer you work here, the more you earn. Harvest Hope Food Bank is an equal opportunity employer. Our goal is to attract, develop, retain and promote a talented diverse workforce in a culture where all employees contribute to their fullest potential. Salary: $19.00 - $19.48 per hour
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Harvest Hope Food Bank is the largest hunger-relief organization in South Carolina, serving 20 counties. We distribute 30 million pounds of food annually across the Midlands, Pee Dee, and Upstate regions. We value innovation, collaboration, and diversity, offering a rewarding experience for employees dedicated to making a difference in their communities. Join our team in building a hunger-free tomorrow through engagement with nearly 400 partner agencies to address food insecurity and positively impact lives across the state. Logistics & Work Environment
This full-time position at our Columbia Branch involves work in a warehouse facility where mobility and awareness of environmental hazards are required. Work week: Monday through Friday, totaling 37.5 hours per week. Occasionally, this role is required to respond to organizational needs outside of normal working hours. Position Overview
The Fulfillment Lead supports the Fulfillment Manager by coordinating and directing all Fulfillment activities to ensure smooth and efficient distribution of products to partner agencies. Tasks include pulling orders, unloading deliveries, repacking products, operating warehouse equipment, supervising volunteers, and maintaining the workspace. Assists Fulfillment Manager with the team’s daily duties and oversight. Serves as backup manager when the Fulfillment Manager is out of the building, on PTO, etc. Pulls and stocks refrigerated goods for display in distribution areas and communicates plan to the Fulfillment Manager. Oversees Agency Relations Sales Order and Pick, Pack, and Ship processes, including task assignment, order pulling and staging, assisting agencies with shopping and product weighing, and recording transactions for inventory. Assists with growth of distribution through the mobile pantry program and general distribution to agencies. Completes all Sales Orders for agencies, Mobile Food Pantries, CSFP, and other program distributions. Ensures the distribution area is neat, clean, debris-free, and media-ready at all times. Alerts the Agency Relations Coordinator of any order fulfillment issues. Plans direct drops and solicits agencies to receive short-dated or bulk product loads to reduce waste and improve outbound pounds. Provides backup to warehouse operations as needed. Maintains neat, legible shrink wrap and pallet tags. Performs daily inspections for refrigeration sanitation and neatness, including cleanup of refuse, pallet squaring, and preparation for the next day’s work. Ensures tidiness and organization of work areas including cooler and distribution dry storage areas. Upholds food safety principles and assists in verifying food safety standards through visual inspection, handling, and temperature monitoring when applicable. Ensures required documentation for compliance with occupational safety, food safety, and regulatory requirements is complete and current. Maintains knowledge of warehouse inventory and assists with monthly inventory, counting, and reconciliation. Ensures a FEFO (First Expired, First Out) system is used for all inventory (refrigerated, frozen, dry, and CNS products). Other duties as assigned. Team Member Accountabilities
Demonstrates a commitment to the HHFB mission and to ending hunger in South Carolina. Displays a desire to work with culturally diverse populations with a compassionate, collaborative, and respectful approach. Supports a culture of continuous improvement by identifying and communicating process and safety improvements. Follows all safety policies and procedures, including reporting unsafe acts or hazards immediately. HHFB team members are considered emergency responders and may be called to perform duties during emergencies as declared by authorities. Position Requirements
Bachelor’s degree or equivalent experience in a related field. Three or more years of related experience and/or training. Time management skills and the ability to multitask. Ability to lead and direct other team members. Ability to work with minimal supervision. Effective communication and training skills with diverse groups as part of a team. Good interpersonal skills and the ability to give clear directions to volunteers. Ability to positively interact with internal and external customers. Good math and writing skills with the ability to keep accurate records. Proficiency in Microsoft Office. Knowledge and application of safe work practices and a safety-minded attitude. Thriving at Harvest Hope
Some of the rewards of working here
include professional and personal growth and well-being as we work to eliminate hunger. Full support and career development resources to expand your skills and maximize your potential. A diverse, inclusive community where teammates empower each other. Generous Total Rewards Plan covering health, finance, and work/life balance. 13 paid holidays Paid annual leave — the longer you work here, the more you earn. Harvest Hope Food Bank is an equal opportunity employer. Our goal is to attract, develop, retain and promote a talented diverse workforce in a culture where all employees contribute to their fullest potential. Salary: $19.00 - $19.48 per hour
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