IT Business Relationship Manager
Savannah River National Laboratory, Aiken, SC, United States
Overview
Savannah River National Laboratory (SRNL) is seeking to hire an IT Business Relationship Manager (BRM) to the CIO organization. The BRM serves as a strategic liaison between Information Technology and business units, ensuring alignment of IT services, initiatives, and investments with organizational goals. This role focuses on building strong partnerships, understanding business needs, and translating them into technology-enabled solutions that deliver measurable value. The BRM leverages key metrics and performance indicators to drive continuous improvement and ensure IT effectively supports evolving business needs. Responsibilities
Business Partnership & Engagement: Act as the primary IT point of contact for assigned business units Business Partnership & Engagement: Build and maintain strong, trust-based relationships with stakeholders Business Partnership & Engagement: Develop a deep understanding of business strategies, priorities, and challenges Business Partnership & Engagement: Proactively identify opportunities where IT can enable or enhance business outcomes Demand & Portfolio Management: Capture, evaluate, and prioritize business demand for IT services and projects Demand & Portfolio Management: Collaborate with stakeholders to define business cases and value propositions Demand & Portfolio Management: Align demand with IT strategy, capacity, and funding constraints Demand & Portfolio Management: Support portfolio planning and roadmap development Strategic Alignment: Ensure IT initiatives are aligned with enterprise goals and business strategies Strategic Alignment: Communicate IT strategy, capabilities, and roadmap to business stakeholders Strategic Alignment: Advocate for business needs within IT and ensure transparency on priorities Performance Management & Metrics: Define, track, and report on KPIs and metrics to measure IT effectiveness and business value delivery Performance Management & Metrics: Use data-driven insights to identify trends, gaps, and opportunities for improvement Performance Management & Metrics: Partner with stakeholders to align KPIs with business objectives and desired outcomes Performance Management & Metrics: Drive continuous improvement initiatives based on performance results Service & Performance Management: Monitor and communicate the performance of IT services to business partners Service & Performance Management: Ensure service levels meet agreed expectations and drive continuous improvement Service & Performance Management: Facilitate issue resolution and escalation as needed Governance & Communication: Participate in governance forums, steering committees, and planning sessions Governance & Communication: Ensure clear, consistent communication between IT and business units Governance & Communication: Support financial transparency, including budgeting and cost management discussions Workforce & Capability Planning: Assess resource needs based on business demand, project pipeline, and strategic priorities Workforce & Capability Planning: Partner with IT leadership to ensure adequate staffing levels and appropriate skill sets Workforce & Capability Planning: Provide input into workforce planning, capacity management, and vendor support strategies ERP & Center of Excellence (CoE) Enablement: Support the development and implementation of ERP Center of Excellence (CoE) strategies ERP & Center of Excellence (CoE) Enablement: Promote standardization, best practices, and governance across ERP-related initiatives ERP & Center of Excellence (CoE) Enablement: Collaborate with functional and technical teams to drive consistency and efficiency in ERP processes ERP & Center of Excellence (CoE) Enablement: Help ensure ERP investments deliver sustained business value Change Enablement: Support organizational change management related to IT initiatives Change Enablement: Help drive adoption of new systems, tools, and processes Change Enablement: Ensure business readiness for technology changes Key Attributes: Trusted advisor mindset Key Attributes: Customer-focused and value-driven Key Attributes: Data-driven and results-oriented Key Attributes: Collaborative and influential Key Attributes: Proactive with the ability to manage ambiguity and competing priorities Skills & Competencies: Strong business acumen and strategic thinking Skills & Competencies: Excellent communication, presentation, and interpersonal skills Skills & Competencies: Ability to translate technical concepts into business-friendly language Skills & Competencies: Experience with demand management, portfolio management, and governance processes Skills & Competencies: Strong analytical skills with experience using metrics and KPIs to drive decisions Skills & Competencies: Strong problem-solving and conflict resolution skills Qualifications
Minimum Qualifications:
Bachelor’s degree in Information Technology, Business Administration, or related field, with 7+ years of experience in IT, business analysis, or relationship management Preferred Qualifications:
Experience supporting ERP systems and enterprise applications is preferred; Knowledge of IT service management frameworks (e.g., ITIL) preferred About Us
We put science to work! Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy’s (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation’s environmental, energy, and national security challenges. Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce. Benefits offered to employees include: Benefits vary based upon employment status; Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed; Short- & Long-Term Disability (company paid); Life Insurance Non-Contributory 1X salary (company paid); AD&D Non-contributory 1x salary (company paid); Savings & Investment plan: Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting; Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match); Contributory Life Insurance up to 5x Salary with $1M Cap; Contributory AD&D (employee, spouse and children); Paid Time Off; Employee Assistance Plan; SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions. For more information about our benefits, working here, and living here, visit the About tab at www.srnl.doe.gov. BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation. About The Team
Chief Information Office (CIO) team supports SRNL in achieving mission and business goals of this National Laboratory. Our team provides digital solutions along with virtual infrastructure. Dynamic team providing growth opportunity to support cutting edge research and development and solve nation state problems. Ability to work across multiple federal customers. Solutions range from commercial off the shelf and custom written including cloud based solutions.
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Savannah River National Laboratory (SRNL) is seeking to hire an IT Business Relationship Manager (BRM) to the CIO organization. The BRM serves as a strategic liaison between Information Technology and business units, ensuring alignment of IT services, initiatives, and investments with organizational goals. This role focuses on building strong partnerships, understanding business needs, and translating them into technology-enabled solutions that deliver measurable value. The BRM leverages key metrics and performance indicators to drive continuous improvement and ensure IT effectively supports evolving business needs. Responsibilities
Business Partnership & Engagement: Act as the primary IT point of contact for assigned business units Business Partnership & Engagement: Build and maintain strong, trust-based relationships with stakeholders Business Partnership & Engagement: Develop a deep understanding of business strategies, priorities, and challenges Business Partnership & Engagement: Proactively identify opportunities where IT can enable or enhance business outcomes Demand & Portfolio Management: Capture, evaluate, and prioritize business demand for IT services and projects Demand & Portfolio Management: Collaborate with stakeholders to define business cases and value propositions Demand & Portfolio Management: Align demand with IT strategy, capacity, and funding constraints Demand & Portfolio Management: Support portfolio planning and roadmap development Strategic Alignment: Ensure IT initiatives are aligned with enterprise goals and business strategies Strategic Alignment: Communicate IT strategy, capabilities, and roadmap to business stakeholders Strategic Alignment: Advocate for business needs within IT and ensure transparency on priorities Performance Management & Metrics: Define, track, and report on KPIs and metrics to measure IT effectiveness and business value delivery Performance Management & Metrics: Use data-driven insights to identify trends, gaps, and opportunities for improvement Performance Management & Metrics: Partner with stakeholders to align KPIs with business objectives and desired outcomes Performance Management & Metrics: Drive continuous improvement initiatives based on performance results Service & Performance Management: Monitor and communicate the performance of IT services to business partners Service & Performance Management: Ensure service levels meet agreed expectations and drive continuous improvement Service & Performance Management: Facilitate issue resolution and escalation as needed Governance & Communication: Participate in governance forums, steering committees, and planning sessions Governance & Communication: Ensure clear, consistent communication between IT and business units Governance & Communication: Support financial transparency, including budgeting and cost management discussions Workforce & Capability Planning: Assess resource needs based on business demand, project pipeline, and strategic priorities Workforce & Capability Planning: Partner with IT leadership to ensure adequate staffing levels and appropriate skill sets Workforce & Capability Planning: Provide input into workforce planning, capacity management, and vendor support strategies ERP & Center of Excellence (CoE) Enablement: Support the development and implementation of ERP Center of Excellence (CoE) strategies ERP & Center of Excellence (CoE) Enablement: Promote standardization, best practices, and governance across ERP-related initiatives ERP & Center of Excellence (CoE) Enablement: Collaborate with functional and technical teams to drive consistency and efficiency in ERP processes ERP & Center of Excellence (CoE) Enablement: Help ensure ERP investments deliver sustained business value Change Enablement: Support organizational change management related to IT initiatives Change Enablement: Help drive adoption of new systems, tools, and processes Change Enablement: Ensure business readiness for technology changes Key Attributes: Trusted advisor mindset Key Attributes: Customer-focused and value-driven Key Attributes: Data-driven and results-oriented Key Attributes: Collaborative and influential Key Attributes: Proactive with the ability to manage ambiguity and competing priorities Skills & Competencies: Strong business acumen and strategic thinking Skills & Competencies: Excellent communication, presentation, and interpersonal skills Skills & Competencies: Ability to translate technical concepts into business-friendly language Skills & Competencies: Experience with demand management, portfolio management, and governance processes Skills & Competencies: Strong analytical skills with experience using metrics and KPIs to drive decisions Skills & Competencies: Strong problem-solving and conflict resolution skills Qualifications
Minimum Qualifications:
Bachelor’s degree in Information Technology, Business Administration, or related field, with 7+ years of experience in IT, business analysis, or relationship management Preferred Qualifications:
Experience supporting ERP systems and enterprise applications is preferred; Knowledge of IT service management frameworks (e.g., ITIL) preferred About Us
We put science to work! Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy’s (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation’s environmental, energy, and national security challenges. Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce. Benefits offered to employees include: Benefits vary based upon employment status; Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed; Short- & Long-Term Disability (company paid); Life Insurance Non-Contributory 1X salary (company paid); AD&D Non-contributory 1x salary (company paid); Savings & Investment plan: Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting; Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match); Contributory Life Insurance up to 5x Salary with $1M Cap; Contributory AD&D (employee, spouse and children); Paid Time Off; Employee Assistance Plan; SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions. For more information about our benefits, working here, and living here, visit the About tab at www.srnl.doe.gov. BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation. About The Team
Chief Information Office (CIO) team supports SRNL in achieving mission and business goals of this National Laboratory. Our team provides digital solutions along with virtual infrastructure. Dynamic team providing growth opportunity to support cutting edge research and development and solve nation state problems. Ability to work across multiple federal customers. Solutions range from commercial off the shelf and custom written including cloud based solutions.
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