Strategic Enterprise Growth Executive — Europe
Zycus, Staten Island, NY, United States
We are hiring a
Account Executive
/
Customer Account Manager (CAM)
to own, retain, and expand strategic enterprise customer accounts across the European region.This is a high-impact, revenue-owning individual contributor role focused on
account expansion, renewals, retention, and net revenue growth . The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realisation to upsell, cross-sell, and multi-year expansion planning. As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimised churn, and increased wallet share across your portfolio.This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas. Key Responsibilities: Own and manage a portfolio of large enterprise accounts across Europe Carry and overachieve an expansion and renewals quota within assigned accounts Drive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use cases Develop and execute strategic account growth plans to maximize customer lifetime value and net revenue retention Proactively manage renewals cycles, commercial negotiations, and multi-year agreements Minimize churn through executive alignment, value realization tracking, and risk mitigation strategies Build strong executive relationships with CIOs, CPOs, CFOs, and Procurement Leaders Manage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutions Identify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprises Accurately forecast pipeline, renewals, and revenue based on realistic opportunity assessments Partner with Customer Success to drive product adoption and measurable business outcomes Collaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligence Negotiate and close commercial agreements aligned to quota and growth objectives Travel within the region as required for strategic customer engagements Success Metrics Contribution to Net Revenue Retention (NRR) Expansion pipeline coverage and conversion rates Forecast accuracy Average Contract Value (ACV) growth What Success Looks Like in 12 Months Consistently exceeds expansion quota Drives measurable improvement in Net Revenue Retention Maintains a predictable, trustworthy forecast Viewed as a trusted expansion partner by Customer Success and leadership Customers see you as a
strategic growth advisor , not a transactional sellerThe Customer Account Executive is a quota-carrying sales role responsible for
executing expansion motions that drive incremental ARR within the existing customer base . This role owns upsell, cross-sell, seat expansion, and multi-product adoption—working in close partnership with Customer Success to convert realized customer value into commercial growth. Required Skills & Experience 8–12+ years of experience in B2B enterprise SaaS account management / farming / expansion roles Proven track record of owning and exceeding expansion and renewal quotas Strong experience selling enterprise SaaS / Cloud solutions to large global organizations Demonstrated ability to manage complex, multi-stakeholder, consultative sales cycles Experience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred) Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuring Excellent executive presence and stakeholder management skills Experience selling to Fortune 500 / global enterprises preferred Willingness to travel within Europe Preferred / Added Advantage Experience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutions Background with procurement platforms such as SAP Ariba, Coupa, Ivalua, GEP, Oracle, or similar Recognition such as President’s Club / Winner’s Circle / Achiever’s Club Experience managing large accounts with $10B+ annual revenue Personal Attributes Ownership mindset with high accountability for revenue outcomes Customer-centric but commercially sharp Comfortable operating without a team, hands-on and execution-focused Strategic thinker with strong follow-through Why Join Us High-impact role directly influencing net revenue retention and customer lifetime value Opportunity to work with large, strategic enterprise customers Strong partnership with Customer Success and Product leadership Competitive compensation with meaningful variable upside
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Account Executive
/
Customer Account Manager (CAM)
to own, retain, and expand strategic enterprise customer accounts across the European region.This is a high-impact, revenue-owning individual contributor role focused on
account expansion, renewals, retention, and net revenue growth . The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realisation to upsell, cross-sell, and multi-year expansion planning. As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimised churn, and increased wallet share across your portfolio.This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas. Key Responsibilities: Own and manage a portfolio of large enterprise accounts across Europe Carry and overachieve an expansion and renewals quota within assigned accounts Drive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use cases Develop and execute strategic account growth plans to maximize customer lifetime value and net revenue retention Proactively manage renewals cycles, commercial negotiations, and multi-year agreements Minimize churn through executive alignment, value realization tracking, and risk mitigation strategies Build strong executive relationships with CIOs, CPOs, CFOs, and Procurement Leaders Manage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutions Identify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprises Accurately forecast pipeline, renewals, and revenue based on realistic opportunity assessments Partner with Customer Success to drive product adoption and measurable business outcomes Collaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligence Negotiate and close commercial agreements aligned to quota and growth objectives Travel within the region as required for strategic customer engagements Success Metrics Contribution to Net Revenue Retention (NRR) Expansion pipeline coverage and conversion rates Forecast accuracy Average Contract Value (ACV) growth What Success Looks Like in 12 Months Consistently exceeds expansion quota Drives measurable improvement in Net Revenue Retention Maintains a predictable, trustworthy forecast Viewed as a trusted expansion partner by Customer Success and leadership Customers see you as a
strategic growth advisor , not a transactional sellerThe Customer Account Executive is a quota-carrying sales role responsible for
executing expansion motions that drive incremental ARR within the existing customer base . This role owns upsell, cross-sell, seat expansion, and multi-product adoption—working in close partnership with Customer Success to convert realized customer value into commercial growth. Required Skills & Experience 8–12+ years of experience in B2B enterprise SaaS account management / farming / expansion roles Proven track record of owning and exceeding expansion and renewal quotas Strong experience selling enterprise SaaS / Cloud solutions to large global organizations Demonstrated ability to manage complex, multi-stakeholder, consultative sales cycles Experience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred) Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuring Excellent executive presence and stakeholder management skills Experience selling to Fortune 500 / global enterprises preferred Willingness to travel within Europe Preferred / Added Advantage Experience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutions Background with procurement platforms such as SAP Ariba, Coupa, Ivalua, GEP, Oracle, or similar Recognition such as President’s Club / Winner’s Circle / Achiever’s Club Experience managing large accounts with $10B+ annual revenue Personal Attributes Ownership mindset with high accountability for revenue outcomes Customer-centric but commercially sharp Comfortable operating without a team, hands-on and execution-focused Strategic thinker with strong follow-through Why Join Us High-impact role directly influencing net revenue retention and customer lifetime value Opportunity to work with large, strategic enterprise customers Strong partnership with Customer Success and Product leadership Competitive compensation with meaningful variable upside
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