Enterprise Support Representative - Pacific Standard Time (PST)
HealthFirst, Mountlake Terrace, WA, United States
Enterprise Support Representative
We currently have an opportunity for an Enterprise Support Representative. The position assists in activities related to the direct interaction with both direct and dealer enterprise customers of HealthFirst and Banyan products and services. This includes handling in-bound and returning calls, sales administration (order entry, license verification, etc.), and account reporting as needed. This role handles invoice inquiries, order discrepancies and customer complaints. This position also ensures that enterprise customer care expectations are met and/or exceeded in a timely and effective manner at all times, while working toward and assisting in the achievement of individual, team and department goals. Work Schedule: Monday - Friday, with standard hours of 7:30AM - 4:00PM PST or 8:00AM - 4:30PM PST, depending on team coverage needs. Essential Duties and Responsibilities: Answers incoming telephone queue and/or contact customers directly via telephone or email. Works closely with Enterprise Account Managers to process customer orders. Processes applicable documentation and follow up on customer requests and inquiries through completion, ensuring quality service. Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history. Works closely with customers, internal departments and management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers. Performs additional department-specific duties related to the ECCR position. Participates in special projects and performs other duties as required. Monitor and report all trends found in customer escalations Preferred Education and Experience: Minimum 3-year customer service experience or equivalent required. HealthFirst/Banyan product knowledge required Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills. Professional appearance and presentation required. Excellent computer knowledge, especially with Microsoft Office applications. Ability to professionally handle and resolve stressful situations will be required. Excellent telephone skills, detail oriented and ability to handle confidential information. HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
We currently have an opportunity for an Enterprise Support Representative. The position assists in activities related to the direct interaction with both direct and dealer enterprise customers of HealthFirst and Banyan products and services. This includes handling in-bound and returning calls, sales administration (order entry, license verification, etc.), and account reporting as needed. This role handles invoice inquiries, order discrepancies and customer complaints. This position also ensures that enterprise customer care expectations are met and/or exceeded in a timely and effective manner at all times, while working toward and assisting in the achievement of individual, team and department goals. Work Schedule: Monday - Friday, with standard hours of 7:30AM - 4:00PM PST or 8:00AM - 4:30PM PST, depending on team coverage needs. Essential Duties and Responsibilities: Answers incoming telephone queue and/or contact customers directly via telephone or email. Works closely with Enterprise Account Managers to process customer orders. Processes applicable documentation and follow up on customer requests and inquiries through completion, ensuring quality service. Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history. Works closely with customers, internal departments and management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers. Performs additional department-specific duties related to the ECCR position. Participates in special projects and performs other duties as required. Monitor and report all trends found in customer escalations Preferred Education and Experience: Minimum 3-year customer service experience or equivalent required. HealthFirst/Banyan product knowledge required Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills. Professional appearance and presentation required. Excellent computer knowledge, especially with Microsoft Office applications. Ability to professionally handle and resolve stressful situations will be required. Excellent telephone skills, detail oriented and ability to handle confidential information. HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.