HealthTech CX & Operations Specialist

A health technology company is seeking a Customer Support Lead to enhance customer satisfaction and reduce incoming ticket volume. You will manage escalations, document processes, and lead onboarding journeys for partners. The ideal candidate has 2–3 years of experience in customer support within Hardware, SaaS, or HealthTech, and possesses exceptional communication and problem-solving skills. The role is based in Boston, Massachusetts, and offers a comprehensive benefits package including health care, retirement plan, and paid time off. #J-18808-Ljbffr