Campaign Account Support Specialist – Level 2
Amplity, Birmingham, AL, United States
Campaign Account Support Specialist – Level 2
Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
Overview Fosters strong relationships with internal teams and partners, manages print intake, demand management, forecasting, direct mail execution, and HCP service initiatives (e.g., Veeva-triggered literature). Role requires strong communication, adaptability, and stakeholder management.
Core Responsibilities
Oversee print & field asset management for consumer and HCP programs across brands.
Act as primary liaison for stakeholders, managing vendor relationships and logistics.
Lead direct mail initiatives and ensure regulatory-compliant asset quality.
Support launches, conventions, and sales meetings with material planning/distribution.
Develop operational reports and implement process enhancements.
Ensure compliance with FUSE approvals, FDA submissions, and state regulations.
Manage inventory, resolve field inquiries, and partner with distribution teams.
Monitor special shipments, rework projects, and warehouse systems (e.g., MRC).
Manage escalations and participate in bi‑weekly operations meetings.
Metrics Reporting
Monthly inventory reviews and dashboard metrics review.
Forecasting, quantity planning, and accurate destruction/re-review of materials.
Education & Experience
BA/BS or equivalent experience
5+ years fulfillment operations (DM and project implementation)
Knowledge & Skills
Strong multitasking, collaboration, communication, and compliance attention.
Pharma fulfillment experience required.
EPIIC Values All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
Excellence:
We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
Passion:
We love what we do. Our energy inspires, engages, and motivates others.
Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration:
We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
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Overview Fosters strong relationships with internal teams and partners, manages print intake, demand management, forecasting, direct mail execution, and HCP service initiatives (e.g., Veeva-triggered literature). Role requires strong communication, adaptability, and stakeholder management.
Core Responsibilities
Oversee print & field asset management for consumer and HCP programs across brands.
Act as primary liaison for stakeholders, managing vendor relationships and logistics.
Lead direct mail initiatives and ensure regulatory-compliant asset quality.
Support launches, conventions, and sales meetings with material planning/distribution.
Develop operational reports and implement process enhancements.
Ensure compliance with FUSE approvals, FDA submissions, and state regulations.
Manage inventory, resolve field inquiries, and partner with distribution teams.
Monitor special shipments, rework projects, and warehouse systems (e.g., MRC).
Manage escalations and participate in bi‑weekly operations meetings.
Metrics Reporting
Monthly inventory reviews and dashboard metrics review.
Forecasting, quantity planning, and accurate destruction/re-review of materials.
Education & Experience
BA/BS or equivalent experience
5+ years fulfillment operations (DM and project implementation)
Knowledge & Skills
Strong multitasking, collaboration, communication, and compliance attention.
Pharma fulfillment experience required.
EPIIC Values All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
Excellence:
We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
Passion:
We love what we do. Our energy inspires, engages, and motivates others.
Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration:
We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
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