Senior Campaign Account Support Specialist – Level 5
Amplity, Richmond, VA, United States
Overview
Senior Campaign Account Support Specialist – Level 5: Strategic partner responsible for leading DM, DTP, DTR programs, coaching account managers, and managing major initiatives across Print & Logistics and HCP Service Initiatives. Supports new launches, relationship marketing, and complex fulfillment operations.
Core Responsibilities
Serve as contracting lead for account managers and DM/DTP/DTR programs.
Primary POC for Print & Logistics Associate Director.
Provide team coaching, goal setting, and leadership coverage.
Manage HCP programs, RM and adherence initiatives, and operational workstreams.
Oversee vendors, compliance, quality assurance, and inventory management.
Develop operational metrics and implement improvements.
Manage MRC, warehouse systems, shipments, NSM materials, and escalations.
Participate in QBRs, site visits, and business rule development.
Review vendor SOWs for cost savings; support compliance systems updates.
Education & Experience
BA/BS or equivalent
15+ years fulfillment & project implementation experience
Prior team leadership required
Skills
Strategic leadership, high attention to detail, strong communication, pharma operations expertise.
EPIIC Values All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
Excellence:
We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
Passion:
We love what we do. Our energy inspires, engages, and motivates others.
Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration:
We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
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Core Responsibilities
Serve as contracting lead for account managers and DM/DTP/DTR programs.
Primary POC for Print & Logistics Associate Director.
Provide team coaching, goal setting, and leadership coverage.
Manage HCP programs, RM and adherence initiatives, and operational workstreams.
Oversee vendors, compliance, quality assurance, and inventory management.
Develop operational metrics and implement improvements.
Manage MRC, warehouse systems, shipments, NSM materials, and escalations.
Participate in QBRs, site visits, and business rule development.
Review vendor SOWs for cost savings; support compliance systems updates.
Education & Experience
BA/BS or equivalent
15+ years fulfillment & project implementation experience
Prior team leadership required
Skills
Strategic leadership, high attention to detail, strong communication, pharma operations expertise.
EPIIC Values All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
Excellence:
We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
Passion:
We love what we do. Our energy inspires, engages, and motivates others.
Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration:
We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
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