Customer Engagement Specialist
M&M Home Remodeling Services, Raytown, MO, United States
What if you were the reason someone finally moved forward with their dream home project? At Bordner Home Improvement, our Customer Engagement Specialists don't just answer calls - they create momentum. You'll be one of the first real connections homeowners have with our company, building trust, uncovering needs, and setting the stage for life-changing home improvements. If you're energized by conversations, naturally persuasive, and customer service-centric with a sales mindset - this is where you turn that into a career.
What You'll Do
Connect with homeowners and turn interest into action
Build quick rapport, understand needs, and create excitement around their project
Set high-quality appointments for our Design Consultants
Manage conversations across phone, text, email, and CRM
Collaborate with a team that thrives on energy, accountability, and results
What Makes You a Great Fit
You're a natural communicator - people trust you quickly
You know how to guide a conversation without sounding scripted
You're competitive, self-motivated, and driven to hit goals
You're quick-witted and can think on your feet while building trust fast
You stay organized in a fast-paced environment
You're independent, but team-oriented
You're comfortable with change and adapt quickly
You take pride in doing things the right way - and documenting them clearly
Bonus if you've done inside sales or high-volume customer interaction.
Growth & Advancement We are a growing company with potential for future advancement.
This Role Is NOT For You If
You sound like a robot
You prefer scripts over real conversations
You're uncomfortable with performance expectations
What You'll Get
$18/hour base + performance bonuses & commission (Top performers make $55K+ per year)
Full benefits (Health, Dental, Vision)
401(k) with company match
Paid Time Off + Sick Leave
Ongoing training and career development
A team environment that pushes you to improve and succeed
Schedule
Full-time (40 hours/week)
Saturdays are rotated
Salary: $18.00 per hour
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What You'll Do
Connect with homeowners and turn interest into action
Build quick rapport, understand needs, and create excitement around their project
Set high-quality appointments for our Design Consultants
Manage conversations across phone, text, email, and CRM
Collaborate with a team that thrives on energy, accountability, and results
What Makes You a Great Fit
You're a natural communicator - people trust you quickly
You know how to guide a conversation without sounding scripted
You're competitive, self-motivated, and driven to hit goals
You're quick-witted and can think on your feet while building trust fast
You stay organized in a fast-paced environment
You're independent, but team-oriented
You're comfortable with change and adapt quickly
You take pride in doing things the right way - and documenting them clearly
Bonus if you've done inside sales or high-volume customer interaction.
Growth & Advancement We are a growing company with potential for future advancement.
This Role Is NOT For You If
You sound like a robot
You prefer scripts over real conversations
You're uncomfortable with performance expectations
What You'll Get
$18/hour base + performance bonuses & commission (Top performers make $55K+ per year)
Full benefits (Health, Dental, Vision)
401(k) with company match
Paid Time Off + Sick Leave
Ongoing training and career development
A team environment that pushes you to improve and succeed
Schedule
Full-time (40 hours/week)
Saturdays are rotated
Salary: $18.00 per hour
#J-18808-Ljbffr