Customer Service Representative
Overhead Door Corporation, Atlanta, GA, United States
Job Title
Responsibilities Role and responsibilities include light clerical work such as answering and screening telephone calls, resolution of calls, and order tracking. Ability to use hand tools and assist with modifications to products, including glazing and section width changes. Respond to customer requests for information concerning order tracking, order expediting, and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability, and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information, and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required, including driver qualified with a valid license. Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing, and loss prevention. Other duties as assigned. Qualifications Qualifications include 1-3 years of customer service experience, preferably in the door industry. Attention to detail and problem-solving skills are required. Excellent telephone, written, and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PCs and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education: High School Diploma or GED. Physical/Work Environment Requirements: Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds. Disclaimer: All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Job Info Job Identification: 4454 Job Category: Customer Service Posting Date: 03/10/2026, 06:39 PM Job Schedule: Full time Job Shift: Day Locations: 320 Thornton Rd, Lithia Springs, GA, 30122, US Brand: Wayne Dalton
Responsibilities Role and responsibilities include light clerical work such as answering and screening telephone calls, resolution of calls, and order tracking. Ability to use hand tools and assist with modifications to products, including glazing and section width changes. Respond to customer requests for information concerning order tracking, order expediting, and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability, and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information, and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required, including driver qualified with a valid license. Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing, and loss prevention. Other duties as assigned. Qualifications Qualifications include 1-3 years of customer service experience, preferably in the door industry. Attention to detail and problem-solving skills are required. Excellent telephone, written, and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PCs and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education: High School Diploma or GED. Physical/Work Environment Requirements: Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds. Disclaimer: All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Job Info Job Identification: 4454 Job Category: Customer Service Posting Date: 03/10/2026, 06:39 PM Job Schedule: Full time Job Shift: Day Locations: 320 Thornton Rd, Lithia Springs, GA, 30122, US Brand: Wayne Dalton