Patient Relations Representative
Gastro Health, Florida, NY, United States
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Patient Relations Representative
role at
Gastro Health
Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
Benefits
A great work/life balance
No weekends or evenings – Monday thru Friday
Paid holidays and paid time off
Rapidly growing team with opportunities for advancement
Competitive compensation
Duties You Will Be Responsible For
Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
Schedule, confirm, and cancel office appointments as patients call in.
Work on referrals and import demographics from patient portal.
Pick up voicemail messages on a daily basis.
Verify patients health plan benefits & obtain authorization, if needed.
Assist patients with questions and/or concerns regarding procedures.
Request medical records from doctors and hospitals.
Call in new prescriptions and refills and obtain authorization if necessary.
Obtain lab results including stat requests.
Other duties as assigned.
Minimum Requirements
A high school degree or GED is required for this position.
One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
Dependability and punctuality is required.
Must be able to work between the hours of 8:00 a.m. and 5:00 p.m.; taking initiative.
Medical terminology knowledge preferred.
Bilingual (English/Spanish) preferred.
Sitting – 100% of the time.
Computer use (input patient info).
Telephone usage (speaking with patient or referral physician).
Benefits Package
401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
Discretionary profit‑sharing contributions of up to 4%
Health insurance
Employer contributions to HSAs and HRAs
Dental insurance
Vision insurance
Flexible spending accounts
Voluntary life insurance Voluntary disability insurance
Accident insurance
Hospital indemnity insurance
Critical illness insurance
Identity theft insurance
Legal insurance
Pet insurance
Paid time off
Discounts at local fitness clubs
Discounts at AT&T
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.
Interested in learning more? Click here to learn more about the location.
Gastro Health is the one of the largest gastroenterology multi‑specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Hospitals and Health Care
Equal Opportunity Employer Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
We thank you for your interest in joining our growing Gastro Health team!
#J-18808-Ljbffr
Patient Relations Representative
role at
Gastro Health
Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
Benefits
A great work/life balance
No weekends or evenings – Monday thru Friday
Paid holidays and paid time off
Rapidly growing team with opportunities for advancement
Competitive compensation
Duties You Will Be Responsible For
Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
Schedule, confirm, and cancel office appointments as patients call in.
Work on referrals and import demographics from patient portal.
Pick up voicemail messages on a daily basis.
Verify patients health plan benefits & obtain authorization, if needed.
Assist patients with questions and/or concerns regarding procedures.
Request medical records from doctors and hospitals.
Call in new prescriptions and refills and obtain authorization if necessary.
Obtain lab results including stat requests.
Other duties as assigned.
Minimum Requirements
A high school degree or GED is required for this position.
One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
Dependability and punctuality is required.
Must be able to work between the hours of 8:00 a.m. and 5:00 p.m.; taking initiative.
Medical terminology knowledge preferred.
Bilingual (English/Spanish) preferred.
Sitting – 100% of the time.
Computer use (input patient info).
Telephone usage (speaking with patient or referral physician).
Benefits Package
401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
Discretionary profit‑sharing contributions of up to 4%
Health insurance
Employer contributions to HSAs and HRAs
Dental insurance
Vision insurance
Flexible spending accounts
Voluntary life insurance Voluntary disability insurance
Accident insurance
Hospital indemnity insurance
Critical illness insurance
Identity theft insurance
Legal insurance
Pet insurance
Paid time off
Discounts at local fitness clubs
Discounts at AT&T
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.
Interested in learning more? Click here to learn more about the location.
Gastro Health is the one of the largest gastroenterology multi‑specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Hospitals and Health Care
Equal Opportunity Employer Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
We thank you for your interest in joining our growing Gastro Health team!
#J-18808-Ljbffr