Resident Representative
YMP Real Estate Management, LLC., Louisville, KY, United States
Job Overview
The Resident Representative is responsible for welcoming and engaging prospects, residents and guests in person or by phone, preparing and processing application packages, leasing packages, sending notices, showing units, interacting with tenants, walking and inspecting property, providing excellent customer service, identifying marketing and selling opportunities, processing renewals and recertifications, and leasing units.
Responsibilities
Maintain a detailed knowledge of the apartment community, amenities and community.
Provide a daily inspection of show apartments and model appearance.
Handle all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.
Consistently document prospect phone and email contacts; accurately complete the market survey.
Maintain an acceptable closing ratio.
Collect and secure rental payments.
Produce reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
Assist in marketing; monitor the accuracy of advertisements and take appropriate action to correct; accurately and consistently document traffic marketing sources; assist in leasing events and promotions; assist in outreach community marketing weekly.
Post to advertising sources daily as directed.
Maintain organized community office files.
Maintain working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
Assist in inspections of vacant apartments and take appropriate action to prepare them for move in.
Promote resident retention by assisting with the renewal program.
Report any observed maintenance problem.
Adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
Always be courteous and helpful to residents, prospective residents and co-workers.
Be available for overtime, weekend, holiday and evening work.
Perform other duties as assigned.
Requirements
High School education or equivalent.
Ability to read, write and comprehend the English language.
Bi-lingual in English/Spanish is a plus.
Strong Microsoft Office skills, especially in Excel and Word.
Previous apartment leasing or sales experience.
Mathematical skills to calculate pro-rations.
Possesses excellent telephone and communication skills.
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Responsibilities
Maintain a detailed knowledge of the apartment community, amenities and community.
Provide a daily inspection of show apartments and model appearance.
Handle all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.
Consistently document prospect phone and email contacts; accurately complete the market survey.
Maintain an acceptable closing ratio.
Collect and secure rental payments.
Produce reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
Assist in marketing; monitor the accuracy of advertisements and take appropriate action to correct; accurately and consistently document traffic marketing sources; assist in leasing events and promotions; assist in outreach community marketing weekly.
Post to advertising sources daily as directed.
Maintain organized community office files.
Maintain working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
Assist in inspections of vacant apartments and take appropriate action to prepare them for move in.
Promote resident retention by assisting with the renewal program.
Report any observed maintenance problem.
Adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
Always be courteous and helpful to residents, prospective residents and co-workers.
Be available for overtime, weekend, holiday and evening work.
Perform other duties as assigned.
Requirements
High School education or equivalent.
Ability to read, write and comprehend the English language.
Bi-lingual in English/Spanish is a plus.
Strong Microsoft Office skills, especially in Excel and Word.
Previous apartment leasing or sales experience.
Mathematical skills to calculate pro-rations.
Possesses excellent telephone and communication skills.
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