Customer Service Rep - Corona, CA
ARS/Rescue Rooter, Corona, CA, United States
Customer Service Representative
Join American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000+ team members and 45+ years of experience serving homeowners nationwide. We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations. What We Offer
Weekly pay via direct deposit Paid training and onboarding Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 13 days PTO + 8 paid holidays Company-paid life insurance Clean office environment with strong team culture Career growth opportunities within a national network Responsibilities
As a Customer Service Representative supporting HVAC service operations, you will: Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation scheduling Make outbound calls to confirm HVAC service appointments and installation schedules Manage scheduling for HVAC technicians and HVAC installers Operate multi-line phone systems while maintaining accuracy and professionalism Provide customers with timely updates regarding heating and air conditioning service appointments Coordinate with dispatchers, technicians, and internal teams to ensure efficient service scheduling Deliver excellent customer service while handling a high volume of HVAC-related service requests This is a team-driven, in-office customer service position supporting residential HVAC service and installation operations. Qualifications
What You Need: Prior experience in a customer service or call center environment Experience scheduling service appointments (HVAC or home services preferred) Proficiency with Microsoft Office and computer-based systems Ability to manage multi-line phone systems with accuracy and professionalism Must report daily to the office (no remote work available) Weekend and shift flexibility may be required Must pass background check and drug screening Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
Join American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000+ team members and 45+ years of experience serving homeowners nationwide. We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations. What We Offer
Weekly pay via direct deposit Paid training and onboarding Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 13 days PTO + 8 paid holidays Company-paid life insurance Clean office environment with strong team culture Career growth opportunities within a national network Responsibilities
As a Customer Service Representative supporting HVAC service operations, you will: Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation scheduling Make outbound calls to confirm HVAC service appointments and installation schedules Manage scheduling for HVAC technicians and HVAC installers Operate multi-line phone systems while maintaining accuracy and professionalism Provide customers with timely updates regarding heating and air conditioning service appointments Coordinate with dispatchers, technicians, and internal teams to ensure efficient service scheduling Deliver excellent customer service while handling a high volume of HVAC-related service requests This is a team-driven, in-office customer service position supporting residential HVAC service and installation operations. Qualifications
What You Need: Prior experience in a customer service or call center environment Experience scheduling service appointments (HVAC or home services preferred) Proficiency with Microsoft Office and computer-based systems Ability to manage multi-line phone systems with accuracy and professionalism Must report daily to the office (no remote work available) Weekend and shift flexibility may be required Must pass background check and drug screening Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.