BDC Representative
Joe Johnson Chevrolet, Troy, OH, United States
Responsibilities
Handling Inbound and Outbound Calls:
Answering phone calls from customers with service inquiries and scheduling appointments. Making outbound calls to follow up with customers after service visits or to promote service specials.
Scheduling Appointments:
Confirming service appointments, rescheduling no-shows, and coordinating with the service department.
Managing Customer Inquiries:
Providing information about services, addressing customer concerns, and ensuring customer satisfaction.
Following Up with Customers:
Checking in with customers after service visits to ensure they are happy with the service provided and addressing any concerns.
Maintaining Customer Records:
Updating customer information, logging details of interactions, and maintaining accurate records.
Promoting Service Offers:
Informing customers about current promotions, service packages, and other relevant offers.
Skills and Qualifications
Excellent Communication Skills:
Strong verbal and written communication skills are essential for interacting with customers and service team members.
Customer‑Focused Attitude:
A positive and helpful attitude towards customers is crucial for providing excellent service.
Organizational Skills:
The ability to manage multiple tasks, prioritize work, and maintain accurate records is important.
Problem‑Solving Skills:
Being able to address customer concerns and find solutions to their needs is a key aspect of the role.
Knowledge of Automotive Services:
Familiarity with automotive services, parts, and procedures is beneficial.
In essence, a Service BDC Representative is a customer service professional who plays a vital role in the smooth operation of a dealership's service department by managing customer interactions and ensuring a positive service experience.
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Handling Inbound and Outbound Calls:
Answering phone calls from customers with service inquiries and scheduling appointments. Making outbound calls to follow up with customers after service visits or to promote service specials.
Scheduling Appointments:
Confirming service appointments, rescheduling no-shows, and coordinating with the service department.
Managing Customer Inquiries:
Providing information about services, addressing customer concerns, and ensuring customer satisfaction.
Following Up with Customers:
Checking in with customers after service visits to ensure they are happy with the service provided and addressing any concerns.
Maintaining Customer Records:
Updating customer information, logging details of interactions, and maintaining accurate records.
Promoting Service Offers:
Informing customers about current promotions, service packages, and other relevant offers.
Skills and Qualifications
Excellent Communication Skills:
Strong verbal and written communication skills are essential for interacting with customers and service team members.
Customer‑Focused Attitude:
A positive and helpful attitude towards customers is crucial for providing excellent service.
Organizational Skills:
The ability to manage multiple tasks, prioritize work, and maintain accurate records is important.
Problem‑Solving Skills:
Being able to address customer concerns and find solutions to their needs is a key aspect of the role.
Knowledge of Automotive Services:
Familiarity with automotive services, parts, and procedures is beneficial.
In essence, a Service BDC Representative is a customer service professional who plays a vital role in the smooth operation of a dealership's service department by managing customer interactions and ensuring a positive service experience.
#J-18808-Ljbffr