Bilingual Community Health Worker
Heritage Health Network, Los Angeles, CA, United States
Position Overview:
The Bilingual Community Health Worker (CHW) supports Heritage Health Network’s Enhanced Care Management (ECM) program by identifying and engaging Medi-Cal members who may qualify for care management services. This role conducts telehealth outreach to members, screens individuals for ECM eligibility, verifies eligibility requirements, and submits referrals to health plans. CHWs also conduct community outreach at locations such as food banks, shelters, churches, probation offices, clinics, and hospital discharge departments to identify individuals who may benefit from ECM services. Spanish language proficiency is required to engage effectively and support the communities served.
Conduct telehealth outreach to members 3–4 days per week to educate them about ECM services
Screen individuals for ECM eligibility
Verify member eligibility requirements
Submit ECM referrals to health plans
Document outreach activities and member interactions in organizational systems
Conduct community outreach activities 1–2 days per week
Attend community locations including food banks, shelters, churches, probation or parole offices, clinics, and hospital discharge planning departments
Build relationships with community partners to support referral generation
Educate community members about ECM services and eligibility
Assist individuals in connecting with healthcare and community resources
Participate in team meetings and outreach coordination activities
Position Overview:
The Bilingual Community Health Worker (CHW) supports Heritage Health Network’s Enhanced Care Management (ECM) program by identifying and engaging Medi-Cal members who may qualify for care management services. This role conducts telehealth outreach to members, screens individuals for ECM eligibility, verifies eligibility requirements, and submits referrals to health plans. CHWs also conduct community outreach at locations such as food banks, shelters, churches, probation offices, clinics, and hospital discharge departments to identify individuals who may benefit from ECM services. Spanish language proficiency is required to engage effectively and support the communities served.
Conduct telehealth outreach to members 3–4 days per week to educate them about ECM services
Screen individuals for ECM eligibility
Verify member eligibility requirements
Submit ECM referrals to health plans
Document outreach activities and member interactions in organizational systems
Conduct community outreach activities 1–2 days per week
Attend community locations including food banks, shelters, churches, probation or parole offices, clinics, and hospital discharge planning departments
Build relationships with community partners to support referral generation
Educate community members about ECM services and eligibility
Assist individuals in connecting with healthcare and community resources
Participate in team meetings and outreach coordination activities
Requirements
Education:
High school diploma or equivalent required
Specialty area:
Community health, outreach programs, social services, or care coordination
License:
Valid Driver’s License
Community Health Worker (CHW) certification preferred but not required
Experience:
Previous experience in community outreach, social services, healthcare navigation, or member engagement preferred
Willingness to travel for home visits and community engagements.
Bilingual Spanish and English communication skills
Strong community outreach and engagement skills
Ability to communicate effectively with diverse populations
Strong organizational and time management skills
Basic computer proficiency including email and documentation systems
Benefits
Health Insurance:
Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
Paid Time Off:
Sick time, paid holidays, and vacation time to support work-life balance.
Compensation and Incentives:
Competitive salary with annual merit increases and quarterly bonus opportunities.
Flexibility:
Work-from-home options several days a week.
Professional Growth:
Opportunities for career advancement and continued professional development.
Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.
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The Bilingual Community Health Worker (CHW) supports Heritage Health Network’s Enhanced Care Management (ECM) program by identifying and engaging Medi-Cal members who may qualify for care management services. This role conducts telehealth outreach to members, screens individuals for ECM eligibility, verifies eligibility requirements, and submits referrals to health plans. CHWs also conduct community outreach at locations such as food banks, shelters, churches, probation offices, clinics, and hospital discharge departments to identify individuals who may benefit from ECM services. Spanish language proficiency is required to engage effectively and support the communities served.
Conduct telehealth outreach to members 3–4 days per week to educate them about ECM services
Screen individuals for ECM eligibility
Verify member eligibility requirements
Submit ECM referrals to health plans
Document outreach activities and member interactions in organizational systems
Conduct community outreach activities 1–2 days per week
Attend community locations including food banks, shelters, churches, probation or parole offices, clinics, and hospital discharge planning departments
Build relationships with community partners to support referral generation
Educate community members about ECM services and eligibility
Assist individuals in connecting with healthcare and community resources
Participate in team meetings and outreach coordination activities
Position Overview:
The Bilingual Community Health Worker (CHW) supports Heritage Health Network’s Enhanced Care Management (ECM) program by identifying and engaging Medi-Cal members who may qualify for care management services. This role conducts telehealth outreach to members, screens individuals for ECM eligibility, verifies eligibility requirements, and submits referrals to health plans. CHWs also conduct community outreach at locations such as food banks, shelters, churches, probation offices, clinics, and hospital discharge departments to identify individuals who may benefit from ECM services. Spanish language proficiency is required to engage effectively and support the communities served.
Conduct telehealth outreach to members 3–4 days per week to educate them about ECM services
Screen individuals for ECM eligibility
Verify member eligibility requirements
Submit ECM referrals to health plans
Document outreach activities and member interactions in organizational systems
Conduct community outreach activities 1–2 days per week
Attend community locations including food banks, shelters, churches, probation or parole offices, clinics, and hospital discharge planning departments
Build relationships with community partners to support referral generation
Educate community members about ECM services and eligibility
Assist individuals in connecting with healthcare and community resources
Participate in team meetings and outreach coordination activities
Requirements
Education:
High school diploma or equivalent required
Specialty area:
Community health, outreach programs, social services, or care coordination
License:
Valid Driver’s License
Community Health Worker (CHW) certification preferred but not required
Experience:
Previous experience in community outreach, social services, healthcare navigation, or member engagement preferred
Willingness to travel for home visits and community engagements.
Bilingual Spanish and English communication skills
Strong community outreach and engagement skills
Ability to communicate effectively with diverse populations
Strong organizational and time management skills
Basic computer proficiency including email and documentation systems
Benefits
Health Insurance:
Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
Paid Time Off:
Sick time, paid holidays, and vacation time to support work-life balance.
Compensation and Incentives:
Competitive salary with annual merit increases and quarterly bonus opportunities.
Flexibility:
Work-from-home options several days a week.
Professional Growth:
Opportunities for career advancement and continued professional development.
Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.
#J-18808-Ljbffr