Saginaw Michigan Field Property Claim Specialist
The Auto Club Group, Detroit, MI, United States
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description Eligible candidates for this role should reside within a commutable distance of Saginaw, Michigan or be willing to travel for field work within the Saginaw, Michigan and surrounding areas.
Saginaw Michigan Field Property Claim Specialist - AAA Auto Club Group Reports to:
Claim Manager II
What you will do Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.
Review assigned claims.
Contact insured and affected parties, set expectations, and initiate documentation in the claim handling system.
Complete complex coverage analysis.
Ensure all possible policyholder benefits are identified.
Create additional sub-claims if needed.
Conduct thorough investigation of claim facts to determine payment, limits, exclusions, and recovery potential.
Review damages and determine applicability of state law and other claim factors.
Evaluate the financial value of the loss.
Approve payments for the appropriate parties.
Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units, Claims Special Investigation Unit).
Document and code the claim file; complete all claim closure and related activities in the assigned claims management system.
Utilize strong negotiating skills.
Employees will be assigned to the Michigan Homeowner claim unit and typically handle claims valued between $10,000 and $75,000, occasionally over $100,000 for field roles. Investigate claims requiring coverage analysis and, when handling claims in the field, prepare damage estimates using Xactimate estimating software and review estimates for accuracy. May monitor contractor repair status and updates.
Supervisory Responsibilities:
None
How you will benefit
A competitive annual salary between $65,700 and $82,000.
Medical, dental, and vision benefits.
401(k) match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
Paid volunteer day annually.
Tuition assistance program and professional certification reimbursement program.
AAA Membership and discounts, perks, and rewards.
We’re looking for candidates who Required Qualifications (minimum requirements) Education:
Associate degree in Business Administration, Insurance, or related field, or equivalent work experience.
Completion of the Insurance Institute of America’s General Insurance Program, Associate in Claims, Associate in Management, or equivalent.
CPCU coursework or designation.
Xactware training.
Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
In states where an Adjuster’s license is required, candidate must be eligible to acquire a state Adjuster’s license within 90 days of hire and maintain as specified.
Must have a valid State Driver’s License.
Physical Ability:
Lift up to 25 pounds.
Climb ladders.
Walk on roofs.
Experience:
Three years of experience or equivalent training in negotiation of claim settlements, securing and evaluating evidence, preparing manual and electronic estimates, subrogation claims, resolving coverage questions, taking statements, establishing clear evaluation and resolution plans for claims.
Knowledge and Skills:
Advanced knowledge of:
Fair Trade Practices Act as it relates to claims.
Subrogation procedures and processes.
Intercompany arbitration.
Handling simple litigation.
Advanced knowledge of building construction and repair techniques.
Handle claims to the line Claim Handling Standards.
Follow and apply ACG Claim policies, procedures and guidelines.
Work within assigned ACG Claim systems including basic PC software.
Perform basic claim file review and investigations.
Demonstrate effective communication skills (verbal and written).
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while responding to questions and concerns.
Analyze and solve problems while demonstrating sound decision-making skills.
Prioritize claim related functions.
Process time-sensitive data and information from multiple sources.
Manage time, organize and plan workload and responsibilities.
Safely operate a motor vehicle to visit repair facilities, homes, patients, etc.
Research, analyze and interpret subrogation laws in various states.
May travel outside of assigned territory, including overnight stays.
Preferred Qualifications
Associate degree in Business Administration, Insurance, or related field, or equivalent work experience.
Completion of the Insurance Institute of America’s General Insurance Program, Associate in Claims, Associate in Management, or equivalent.
CPCU coursework or designation.
Xactware/Xactimate training or equivalent.
Work Environment This position is currently able to work remotely from a home office location for day‑to‑day operations, with traveling to field locations as necessary to complete job responsibilities, unless occasional team‑building activities are specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Who We Are Become part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. The Auto Club Group and all affiliated companies are equal opportunity employers. Regular and reliable attendance is essential and a safe workplace is guaranteed. Every applicant offered employment will be required to consent to a background and drug screen based on the position requirements.
#J-18808-Ljbffr
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description Eligible candidates for this role should reside within a commutable distance of Saginaw, Michigan or be willing to travel for field work within the Saginaw, Michigan and surrounding areas.
Saginaw Michigan Field Property Claim Specialist - AAA Auto Club Group Reports to:
Claim Manager II
What you will do Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.
Review assigned claims.
Contact insured and affected parties, set expectations, and initiate documentation in the claim handling system.
Complete complex coverage analysis.
Ensure all possible policyholder benefits are identified.
Create additional sub-claims if needed.
Conduct thorough investigation of claim facts to determine payment, limits, exclusions, and recovery potential.
Review damages and determine applicability of state law and other claim factors.
Evaluate the financial value of the loss.
Approve payments for the appropriate parties.
Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units, Claims Special Investigation Unit).
Document and code the claim file; complete all claim closure and related activities in the assigned claims management system.
Utilize strong negotiating skills.
Employees will be assigned to the Michigan Homeowner claim unit and typically handle claims valued between $10,000 and $75,000, occasionally over $100,000 for field roles. Investigate claims requiring coverage analysis and, when handling claims in the field, prepare damage estimates using Xactimate estimating software and review estimates for accuracy. May monitor contractor repair status and updates.
Supervisory Responsibilities:
None
How you will benefit
A competitive annual salary between $65,700 and $82,000.
Medical, dental, and vision benefits.
401(k) match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
Paid volunteer day annually.
Tuition assistance program and professional certification reimbursement program.
AAA Membership and discounts, perks, and rewards.
We’re looking for candidates who Required Qualifications (minimum requirements) Education:
Associate degree in Business Administration, Insurance, or related field, or equivalent work experience.
Completion of the Insurance Institute of America’s General Insurance Program, Associate in Claims, Associate in Management, or equivalent.
CPCU coursework or designation.
Xactware training.
Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
In states where an Adjuster’s license is required, candidate must be eligible to acquire a state Adjuster’s license within 90 days of hire and maintain as specified.
Must have a valid State Driver’s License.
Physical Ability:
Lift up to 25 pounds.
Climb ladders.
Walk on roofs.
Experience:
Three years of experience or equivalent training in negotiation of claim settlements, securing and evaluating evidence, preparing manual and electronic estimates, subrogation claims, resolving coverage questions, taking statements, establishing clear evaluation and resolution plans for claims.
Knowledge and Skills:
Advanced knowledge of:
Fair Trade Practices Act as it relates to claims.
Subrogation procedures and processes.
Intercompany arbitration.
Handling simple litigation.
Advanced knowledge of building construction and repair techniques.
Handle claims to the line Claim Handling Standards.
Follow and apply ACG Claim policies, procedures and guidelines.
Work within assigned ACG Claim systems including basic PC software.
Perform basic claim file review and investigations.
Demonstrate effective communication skills (verbal and written).
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while responding to questions and concerns.
Analyze and solve problems while demonstrating sound decision-making skills.
Prioritize claim related functions.
Process time-sensitive data and information from multiple sources.
Manage time, organize and plan workload and responsibilities.
Safely operate a motor vehicle to visit repair facilities, homes, patients, etc.
Research, analyze and interpret subrogation laws in various states.
May travel outside of assigned territory, including overnight stays.
Preferred Qualifications
Associate degree in Business Administration, Insurance, or related field, or equivalent work experience.
Completion of the Insurance Institute of America’s General Insurance Program, Associate in Claims, Associate in Management, or equivalent.
CPCU coursework or designation.
Xactware/Xactimate training or equivalent.
Work Environment This position is currently able to work remotely from a home office location for day‑to‑day operations, with traveling to field locations as necessary to complete job responsibilities, unless occasional team‑building activities are specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Who We Are Become part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. The Auto Club Group and all affiliated companies are equal opportunity employers. Regular and reliable attendance is essential and a safe workplace is guaranteed. Every applicant offered employment will be required to consent to a background and drug screen based on the position requirements.
#J-18808-Ljbffr