Star Club Representative
North Star Mohican Casino Resort, Bowler, WI, United States
Position : Star Club Representative - Full-Time/Second Shift
Hourly: $17.25 –
Non-negotiable
Location : Gaming Division
Reports to:
Star Club Lead Supervisor
Responsibilities
Address inquiries and resolve issues related to the rewards program, including club tier status, promotional offers, point redemptions, and bus group enrollment.
Accurately process guest transactions at the rewards club or on the gaming floor in a professional manner.
Maintainaccurateand up-to-date records of member information in the system.
Build strong relationships with casino guests through personalized service and attentive support.
Ensure compliance with all relevant regulations and standards related to the rewards program.
Provide excellent service to loyalty program members, addressing their inquiries and concerns.
Actively recruit new members for the rewards program by communicating the benefits and advantages.
Assistin planning and executing promotional events to encourage guest participation and engagement.
Adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Marketing Department.
Comply withthe Casino’s Drug and Alcohol-Free Workplace Policy during employment.
Maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including the Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, and departmental procedures.
Note that the above responsibilities are not an exhaustive list but represent the general duties associated with this position. Responsibilities may change based on organizational needs or at the discretion of the department manager.
Qualifications & Education
High School Diploma or GEDrequired.
One (1) year of relevant experience in guest service, gaming, or hospitality preferred.
Proficient in Microsoft Office Suite and personal computers, with excellent communication and customer relations skills. Experience with casino management systems is a plus.
Ability to obtain andmaintaina Mohican Nation Gaming License, including passing a Criminal Investigation Background Check (CIB) and pre-employment screenings.
Flexibility toworkweekends, nights, and holidays.
Work Conditions
Frequent walking, sitting, and use of hands; occasional standing, stooping, kneeling, crouching, andlifting upto 25 pounds.
Required vision includes close vision, distance vision, color vision, peripheral vision, and depth perception. Frequent hand movements are necessary.
Work is performed in an office or casino setting with moderate to high noise levels. The environment is non-smoking anddust,and noise levels depend upon area/location.
How to Apply Application can besubmittedby clicking on the APPLY button above.
Disclaimer The Stockbridge-Munsee Communityoperatesas an equal opportunity employer, with Indian preference givenin accordance withthe Tribal Employment Preference Ordinance.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Hourly: $17.25 –
Non-negotiable
Location : Gaming Division
Reports to:
Star Club Lead Supervisor
Responsibilities
Address inquiries and resolve issues related to the rewards program, including club tier status, promotional offers, point redemptions, and bus group enrollment.
Accurately process guest transactions at the rewards club or on the gaming floor in a professional manner.
Maintainaccurateand up-to-date records of member information in the system.
Build strong relationships with casino guests through personalized service and attentive support.
Ensure compliance with all relevant regulations and standards related to the rewards program.
Provide excellent service to loyalty program members, addressing their inquiries and concerns.
Actively recruit new members for the rewards program by communicating the benefits and advantages.
Assistin planning and executing promotional events to encourage guest participation and engagement.
Adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Marketing Department.
Comply withthe Casino’s Drug and Alcohol-Free Workplace Policy during employment.
Maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including the Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, and departmental procedures.
Note that the above responsibilities are not an exhaustive list but represent the general duties associated with this position. Responsibilities may change based on organizational needs or at the discretion of the department manager.
Qualifications & Education
High School Diploma or GEDrequired.
One (1) year of relevant experience in guest service, gaming, or hospitality preferred.
Proficient in Microsoft Office Suite and personal computers, with excellent communication and customer relations skills. Experience with casino management systems is a plus.
Ability to obtain andmaintaina Mohican Nation Gaming License, including passing a Criminal Investigation Background Check (CIB) and pre-employment screenings.
Flexibility toworkweekends, nights, and holidays.
Work Conditions
Frequent walking, sitting, and use of hands; occasional standing, stooping, kneeling, crouching, andlifting upto 25 pounds.
Required vision includes close vision, distance vision, color vision, peripheral vision, and depth perception. Frequent hand movements are necessary.
Work is performed in an office or casino setting with moderate to high noise levels. The environment is non-smoking anddust,and noise levels depend upon area/location.
How to Apply Application can besubmittedby clicking on the APPLY button above.
Disclaimer The Stockbridge-Munsee Communityoperatesas an equal opportunity employer, with Indian preference givenin accordance withthe Tribal Employment Preference Ordinance.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr