Loyalty Card Representative - Borgata
MGM Resorts International, Atlantic City, NJ, United States
Loyalty Card Representative - Borgata page is loaded## Loyalty Card Representative - Borgatalocations:
Property - Borgatatime type:
Full timeposted on:
Posted Todayjob requisition id:
273027Atlantic City, New JerseyThe SHOW comes alive at MGM Resorts International**THE JOB:**
It is the responsibility of the Players Club Marketing Representative to assist guests at the Players Club desk or other assigned area with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.**THE DAY-TO-DAY:*** Assist players with all requests in a professional and timely manner; answer questions and address problems* Explain the loyalty program in detail and redeems guests’ points for express comps* Evaluate members’ status and issue complimentary amenities based on established Company guidelines* Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards* Protect the confidentiality of all company files and document under immediate control* Communicate new ideas to upper management in order to improve productivity* Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft**THE IDEAL CANDIDATE:*** Required to work varied shifts, to include weekends and holidays* High School Diploma or GED Preferred* 1+ Years of Prior Relevant Experience Preferred**THE PERKS & BENEFITS:*** Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free parking on and off shift* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community* Wellness incentive programs to help you stay healthy physically and mentally**VIEW JOB DESCRIPTION:****Pay Rate:**The rate for this role is:$17.75This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr
Property - Borgatatime type:
Full timeposted on:
Posted Todayjob requisition id:
273027Atlantic City, New JerseyThe SHOW comes alive at MGM Resorts International**THE JOB:**
It is the responsibility of the Players Club Marketing Representative to assist guests at the Players Club desk or other assigned area with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.**THE DAY-TO-DAY:*** Assist players with all requests in a professional and timely manner; answer questions and address problems* Explain the loyalty program in detail and redeems guests’ points for express comps* Evaluate members’ status and issue complimentary amenities based on established Company guidelines* Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards* Protect the confidentiality of all company files and document under immediate control* Communicate new ideas to upper management in order to improve productivity* Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft**THE IDEAL CANDIDATE:*** Required to work varied shifts, to include weekends and holidays* High School Diploma or GED Preferred* 1+ Years of Prior Relevant Experience Preferred**THE PERKS & BENEFITS:*** Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free parking on and off shift* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community* Wellness incentive programs to help you stay healthy physically and mentally**VIEW JOB DESCRIPTION:****Pay Rate:**The rate for this role is:$17.75This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr