Patient Relations Representative
University of North Carolina at Chapel Hill, Chapel Hill, NC, United States
Department
ASOD Periodontology - 436530
Career Area Administrative/Clerical Support
Posting Open Date 03/18/2026
Application Deadline 04/01/2026
Position Type Temporary Staff (SHRA)
Position Title Patient Relations Representative
Position Number 20075117
Vacancy ID S027029
Full-time / Part-time Full-Time Temporary
Hours per week 40
Work Schedule Monday – Friday, 8:00 AM – 5:00 PM
Position Location North Carolina, US
Hiring Range $19.00 - $20.00 per hour
Estimated Duration of Appointment 6 months not to exceed 11 months
Be a Tar Heel A global higher education leader in innovative teaching, research and public service, the
University of North Carolina at Chapel Hill
consistently ranks as
one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of
professional training opportunities
for career growth, skill development and lifelong learning and enjoy
exclusive perks
that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit The UNC Adams School of Dentistry Division of Comprehensive Oral Health houses several disciplines including, Periodontology, Dental Hygiene, Comprehensive Dentistry, Operative Dentistry/BioMaterials, Prosthodontics, and Endodontics. The Periodontology discipline focuses on the prevention and treatment of gum disease, as well as the management of gum and tissue inflammation resulting from existing dental conditions
Position Summary Admin Support Associate/Patient Relations Representative serves as front desk support for the Graduate Periodontology Clinic in the Department of Periodontology, Endodontics and Dental Hygiene. This position serves as the first point of contact for the clinics and requires a professional manner that effectively and efficiently welcomes and creates a positive customer service experience for all patients, families, faculty, staff, healthcare team members, referral sources, and others.This position will be responsible for scheduling appointments through Epic software to optimize patient satisfaction, provider time and the most effective utilization of examining treatment rooms. This position will also process payments on patient accounts and assists in determining financial standing of the patient accounts; insurance verification; preparation of documents and reports; scheduling from Epic work queue; answering/making phone calls, troubleshoot inquiries, establish appointments and care arrangements, and perform additional duties as requested.This position will perform a variety of administrative, secretarial and office support duties, requiring adept knowledge of school policies, procedures, and systems.
Minimum Education and Experience Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Management Preferences
Prior experience in medical/dental healthcare environment
Experience using EPIC
Campus Security Authority Responsibilities Not Applicable.
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Career Area Administrative/Clerical Support
Posting Open Date 03/18/2026
Application Deadline 04/01/2026
Position Type Temporary Staff (SHRA)
Position Title Patient Relations Representative
Position Number 20075117
Vacancy ID S027029
Full-time / Part-time Full-Time Temporary
Hours per week 40
Work Schedule Monday – Friday, 8:00 AM – 5:00 PM
Position Location North Carolina, US
Hiring Range $19.00 - $20.00 per hour
Estimated Duration of Appointment 6 months not to exceed 11 months
Be a Tar Heel A global higher education leader in innovative teaching, research and public service, the
University of North Carolina at Chapel Hill
consistently ranks as
one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of
professional training opportunities
for career growth, skill development and lifelong learning and enjoy
exclusive perks
that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit The UNC Adams School of Dentistry Division of Comprehensive Oral Health houses several disciplines including, Periodontology, Dental Hygiene, Comprehensive Dentistry, Operative Dentistry/BioMaterials, Prosthodontics, and Endodontics. The Periodontology discipline focuses on the prevention and treatment of gum disease, as well as the management of gum and tissue inflammation resulting from existing dental conditions
Position Summary Admin Support Associate/Patient Relations Representative serves as front desk support for the Graduate Periodontology Clinic in the Department of Periodontology, Endodontics and Dental Hygiene. This position serves as the first point of contact for the clinics and requires a professional manner that effectively and efficiently welcomes and creates a positive customer service experience for all patients, families, faculty, staff, healthcare team members, referral sources, and others.This position will be responsible for scheduling appointments through Epic software to optimize patient satisfaction, provider time and the most effective utilization of examining treatment rooms. This position will also process payments on patient accounts and assists in determining financial standing of the patient accounts; insurance verification; preparation of documents and reports; scheduling from Epic work queue; answering/making phone calls, troubleshoot inquiries, establish appointments and care arrangements, and perform additional duties as requested.This position will perform a variety of administrative, secretarial and office support duties, requiring adept knowledge of school policies, procedures, and systems.
Minimum Education and Experience Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Management Preferences
Prior experience in medical/dental healthcare environment
Experience using EPIC
Campus Security Authority Responsibilities Not Applicable.
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