Representative, Member & Viewer Relations
WNET, New York, NY, United States
Representative, Member & Viewer Relations page is loaded## Representative, Member & Viewer Relationslocations:
Worldwide Plaza New York, NYtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R0000597***Attention Current Employees:*** To submit an application for posted positions, please close this window, log into your Workday account and apply through the Career worklet.***Instructions for Applicants:*** To be considered for one of our open positions, please complete our online employment application and submit all required attachments for each posting that is of interest. Once submitted, your application cannot be edited.If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail EmployApp@wnet.org or call toll-free 1-800-992-7519. This email and phone number have been created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.## Job DescriptionThe WNET Group seeks a customer service-oriented individual to join its team of customer service Representatives in the Member & Viewer Relations department.The Member & Viewer Relations Representative will help manage an increasing volume of support inquiries about Sustaining Membership and our Member Video on Demand service, Passport. The Representative will be a key contact for our members and viewers, expected to provide exemplary customer service through incoming calls, email and mail, maintaining relationships and resolving issues to retain members.**Responsibilities include (but are not limited to):*** Assist members in activating and navigating our Member Video on Demand service, Passport;* Address customer concerns, repair relationships as needed;* Identify issues that require escalation;* Cultivate donations through conversations with viewers;* Research information in customer database;* Perform data entry tasks to maintain customer database;* Additional relevant duties, as assigned.Qualified candidates will have excellent written and verbal communication skills, strong attention to detail, and a collaborative, team-oriented approach. **Other qualifications include:*** At least one year of experience in customer service, required;* Experience in nonprofits, working with Salesforce or other CRM, or familiarity with video streaming devices and services, preferred.This is a hybrid position. The WNET Group reserves the right to change and/or modify the hybrid schedule at its discretion.The WNET Group825 Eighth AvenueNew York, NY 10019-7435It is the policy of WNET not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, veteran status or any classification protected by law.The WNET Group offers competitive salaries, excellent benefits, and a supportive working environment.
Salary ranges are based on benchmarked nonprofit and industry related data provided by an outside consulting firm and are commensurate with skills and experience. The hiring salary range for this position is $40,000.00 - $45,000.00. Internal equity considerations will be reviewed before making a final offer.The WNET Group, home to PBS stations , , Long Island’s only NPR station , arts and culture hub , the network , and digital newsroom , uses the power of media to educate, inform, entertain, and inspire audiences everywhere. The WNET Group extends beyond its broadcast television origins to embrace existing, new and emerging media platforms, producing and presenting life-changing content that offers an alternative to commercially driven media.: The WNET Group brings art, culture, education, news, documentary, entertainment, and DIY programming to more than five million viewers each month. The WNET Group’s award-winning productions include signature PBS series , , , *,* and trusted local news programs like *.*Inspiring curiosity and nurturing dreams, The WNET Group’s award-winning Kids’ Media & Education team produces the PBS KIDS series , interactive
history games, and resources for families, teachers, and caregivers. A leading nonprofit public media producer for more than 60 years, The WNET Group presents and distributes an extensive library of content that represents all voices. #J-18808-Ljbffr
Worldwide Plaza New York, NYtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R0000597***Attention Current Employees:*** To submit an application for posted positions, please close this window, log into your Workday account and apply through the Career worklet.***Instructions for Applicants:*** To be considered for one of our open positions, please complete our online employment application and submit all required attachments for each posting that is of interest. Once submitted, your application cannot be edited.If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail EmployApp@wnet.org or call toll-free 1-800-992-7519. This email and phone number have been created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.## Job DescriptionThe WNET Group seeks a customer service-oriented individual to join its team of customer service Representatives in the Member & Viewer Relations department.The Member & Viewer Relations Representative will help manage an increasing volume of support inquiries about Sustaining Membership and our Member Video on Demand service, Passport. The Representative will be a key contact for our members and viewers, expected to provide exemplary customer service through incoming calls, email and mail, maintaining relationships and resolving issues to retain members.**Responsibilities include (but are not limited to):*** Assist members in activating and navigating our Member Video on Demand service, Passport;* Address customer concerns, repair relationships as needed;* Identify issues that require escalation;* Cultivate donations through conversations with viewers;* Research information in customer database;* Perform data entry tasks to maintain customer database;* Additional relevant duties, as assigned.Qualified candidates will have excellent written and verbal communication skills, strong attention to detail, and a collaborative, team-oriented approach. **Other qualifications include:*** At least one year of experience in customer service, required;* Experience in nonprofits, working with Salesforce or other CRM, or familiarity with video streaming devices and services, preferred.This is a hybrid position. The WNET Group reserves the right to change and/or modify the hybrid schedule at its discretion.The WNET Group825 Eighth AvenueNew York, NY 10019-7435It is the policy of WNET not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, veteran status or any classification protected by law.The WNET Group offers competitive salaries, excellent benefits, and a supportive working environment.
Salary ranges are based on benchmarked nonprofit and industry related data provided by an outside consulting firm and are commensurate with skills and experience. The hiring salary range for this position is $40,000.00 - $45,000.00. Internal equity considerations will be reviewed before making a final offer.The WNET Group, home to PBS stations , , Long Island’s only NPR station , arts and culture hub , the network , and digital newsroom , uses the power of media to educate, inform, entertain, and inspire audiences everywhere. The WNET Group extends beyond its broadcast television origins to embrace existing, new and emerging media platforms, producing and presenting life-changing content that offers an alternative to commercially driven media.: The WNET Group brings art, culture, education, news, documentary, entertainment, and DIY programming to more than five million viewers each month. The WNET Group’s award-winning productions include signature PBS series , , , *,* and trusted local news programs like *.*Inspiring curiosity and nurturing dreams, The WNET Group’s award-winning Kids’ Media & Education team produces the PBS KIDS series , interactive
history games, and resources for families, teachers, and caregivers. A leading nonprofit public media producer for more than 60 years, The WNET Group presents and distributes an extensive library of content that represents all voices. #J-18808-Ljbffr