AR Representative
Concentra, Inc, Santa Clarita, CA, United States
Location: US-CA-Santa Clarita
AR Representative Overview Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.
The Account Receivable Representative performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.
Responsibilities
Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
Processes rebills and composes correspondence to customers
Monitors and reviews account aging reports to ensure timely collection
Reviews documents and reconciles discrepancies and makes needed adjustments
Performs account payment reconciliations with incoming receipts
Prepares and distributes periodic reports on A/R and past due accounts for management and clients
Negotiates with clients' repayment terms on past due accounts
Makes decisions on referring accounts for collection or writing off
Trains new employees and assist peers
Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
Determines when adjustments are appropriate and necessary and applies
Resolves Employer Issues when necessary, such as misapplied or missing payments
Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
Monitors rebills for open balances and takes appropriate action
Schedules and distributes work to meet deadlines and facilitate efficient workflows.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications Degree must be from an accredited college or university.
Job-Related Experience:
Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
Job-Related Skills/Competencies:
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Familiarity with Microsoft Excel, Outlook, Word experience required
Ability to communicate effectively and professionally
Excellent time management skills
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
Excellent writing and documentation skills
Ability to work independently
Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Additional Data
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
This position is eligible to earn a base compensation rate in the range of $22.46 to $24.50 hourlydepending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
External candidates: submit your application on concentra.com/careers
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
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AR Representative Overview Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.
The Account Receivable Representative performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.
Responsibilities
Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
Processes rebills and composes correspondence to customers
Monitors and reviews account aging reports to ensure timely collection
Reviews documents and reconciles discrepancies and makes needed adjustments
Performs account payment reconciliations with incoming receipts
Prepares and distributes periodic reports on A/R and past due accounts for management and clients
Negotiates with clients' repayment terms on past due accounts
Makes decisions on referring accounts for collection or writing off
Trains new employees and assist peers
Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
Determines when adjustments are appropriate and necessary and applies
Resolves Employer Issues when necessary, such as misapplied or missing payments
Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
Monitors rebills for open balances and takes appropriate action
Schedules and distributes work to meet deadlines and facilitate efficient workflows.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications Degree must be from an accredited college or university.
Job-Related Experience:
Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
Job-Related Skills/Competencies:
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Familiarity with Microsoft Excel, Outlook, Word experience required
Ability to communicate effectively and professionally
Excellent time management skills
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
Excellent writing and documentation skills
Ability to work independently
Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Additional Data
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
This position is eligible to earn a base compensation rate in the range of $22.46 to $24.50 hourlydepending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
External candidates: submit your application on concentra.com/careers
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
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