Parts Order Representative
KIOTI Tractor, Wendell, NC, United States
Job Summary
The Parts Order Representative supports the parts sale orders placed by dealers within a designated territory and by other team members, using multiple software systems to ensure timely and accurate fulfillment and potentially supporting sales efforts in programs or campaigns. They expedite all invoices properly and interact with dealers professionally via face‑to‑face, email, or phone. The representative facilitates the sale, sourcing, and distribution of parts or equipment components, assists dealers in identifying parts using catalogs/software, manages inventory, processes orders, and handles returns or terminations, supporting the Territory Sales Manager (TSM) and Field Service Managers (FSM) in the field, and will ensure accurate, timely delivery to service technicians or dealerships.
Department Parts/Acc - 171039
Reports To Parts Sales Manager
Location Corporate Headquarters - NC
Position Status Full Time
Employment Status Non‑Exempt (Hourly)
Management Level Non‑Management
Key Responsibilities
Greet and answer inquiries, provide price quotes, and use technical knowledge to recommend parts.
Create, process, and maintain parts sales orders and accounts in accordance with requirements determined by the Parts Sales Manager (PSM).
Assist in the maintenance of vendor drop‑ship sales orders from creation through the billing/invoice process.
Maintain parts sales order and inventory item information as needed with Procurement.
Maintain effective email and verbal communication and relationships with all dealers.
Coordinate with dealerships to ensure accuracy of sales orders with regular open‑order maintenance.
Expedite past‑due items through email communication with Procurement.
Support the Parts Sales Manager, Coordinators, and Leads on operational projects as needed.
Assist with administrative needs and annual returns when required.
Initiate new dealer protocol upon notifications from Dealer Development.
Review receipts and invoices to confirm accuracy with purchase orders for payment approvals.
Document all discrepancies back to the designated Coordinator to assist in obtaining resolutions.
Assist in all necessary documentation for dealer receipts, clearance entry, and system setup.
Cross‑train through the department to assist in coverage and support of the team.
Research, report, and resolve discrepancies with all dealers (shortages, overages, damages, etc.).
Educational and Physical Requirements
High school diploma or GED, with 1–3 years of experience in customer service or similar experience.
Effective interpersonal skills for assisting customers and working with service technicians.
Strong written and verbal communication skills.
Strong attention to detail, organizational skills, proficiency in computer systems, critical thinking, problem‑solving, and time management.
Ability to collaborate and work with a team as well as self‑manage.
Proficiency with inventory software, catalogs, and, not required but a plus, specific automotive or machinery knowledge.
Proficiency in learning multiple platforms, such as but not limited to: MS Office, CRM, SAP, SharePoint, DPCS, WMS, etc.
#J-18808-Ljbffr
Department Parts/Acc - 171039
Reports To Parts Sales Manager
Location Corporate Headquarters - NC
Position Status Full Time
Employment Status Non‑Exempt (Hourly)
Management Level Non‑Management
Key Responsibilities
Greet and answer inquiries, provide price quotes, and use technical knowledge to recommend parts.
Create, process, and maintain parts sales orders and accounts in accordance with requirements determined by the Parts Sales Manager (PSM).
Assist in the maintenance of vendor drop‑ship sales orders from creation through the billing/invoice process.
Maintain parts sales order and inventory item information as needed with Procurement.
Maintain effective email and verbal communication and relationships with all dealers.
Coordinate with dealerships to ensure accuracy of sales orders with regular open‑order maintenance.
Expedite past‑due items through email communication with Procurement.
Support the Parts Sales Manager, Coordinators, and Leads on operational projects as needed.
Assist with administrative needs and annual returns when required.
Initiate new dealer protocol upon notifications from Dealer Development.
Review receipts and invoices to confirm accuracy with purchase orders for payment approvals.
Document all discrepancies back to the designated Coordinator to assist in obtaining resolutions.
Assist in all necessary documentation for dealer receipts, clearance entry, and system setup.
Cross‑train through the department to assist in coverage and support of the team.
Research, report, and resolve discrepancies with all dealers (shortages, overages, damages, etc.).
Educational and Physical Requirements
High school diploma or GED, with 1–3 years of experience in customer service or similar experience.
Effective interpersonal skills for assisting customers and working with service technicians.
Strong written and verbal communication skills.
Strong attention to detail, organizational skills, proficiency in computer systems, critical thinking, problem‑solving, and time management.
Ability to collaborate and work with a team as well as self‑manage.
Proficiency with inventory software, catalogs, and, not required but a plus, specific automotive or machinery knowledge.
Proficiency in learning multiple platforms, such as but not limited to: MS Office, CRM, SAP, SharePoint, DPCS, WMS, etc.
#J-18808-Ljbffr